Customer Experience Representative

JT Group Limited; Saint Helier; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

24 days holiday

Health & Dental Insurance

Pension Scheme

Bonus Scheme

Fully discounted staff services orcash

Professional Development

Recharge Days

Job summary

JT Group Limited in Jersey is hiring a Customer Experience Representative to support our Digital and Call-Centre teams. The role is full-time, 5 days per week, Monday to Saturday, with hybrid working options.

You will handle first-line support, manage orders and faults, and promote relevant products to drive customer satisfaction and business growth. Excellent communication and problem ownership are essential.

Qualifications

• Previous experience in a customer service environment.
• Comfortable operating a number of applications/computer systems at the same time.
• Ownership of problems / customer issues and responsibility for outcomes.
• Attention to detail with accurate recording of information.
• Confidently engage with people and build positive working relationships.
• Excellent communication skills.

Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries.
• Co-ordinate and administer all new orders and faults.
• Monitor progress and offer customers up to date information.
• Establish and maintain knowledge and technical expertise on Company products and services.
• Identify sales opportunities, promote relevant products and services, and conduct outbound customer calls to drive revenue and enhance the customer experience and support business growth.
• Receive and deal effectively with customer feedback.

Skills

Customer service exp

Multi-tasking

Ownership of issues

Attention to detail

People engagement

Excellent communication

Job description

Description

Join our vibrant team in Jersey as a Customer Experience Representative, with opportunities available in both our Digital Team and our Call‑Focused Customer Support Team. The role is full-time, working 5 days per week between Monday and Saturday.

Application Deadline

17 November 2026

Department

Call Centre

Location

Jersey

Key Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
• Co-ordinate and administer all new orders and faults
• Monitor progress and offer customers up to date information
• Establish and maintain knowledge and technical expertise on Company products and services
• Identify sales opportunities, promote relevant products and services, and conduct outbound customer calls to drive revenue and enhance the customer experience and support business growth
• Receive and deal effectively with customer feedback

Skills, Knowledge And Expertise

• Previous experience in a customer service environment
• Comfortable operating a number of applications/computer systems at the same time
• Ownership of problems / customer issues and responsibility for outcomes
• Attention to detail with accurate recording of information
• Confidently engage with people and build positive working relationships
• Excellent communication skills

Benefits

• 24 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus Scheme
• Fully discounted staff services or cash allowance in lieu
• Professional Development
• Recharge Days

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.

Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.

Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.

JT is committed to building a diverse and inclusive working environment and JT Family.