Customer Experience Representative

JT Group Limited; Saint Helier; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

24 days holiday

Health & Dental Insurance

Pension Scheme

Bonus Scheme

Fully discounted staff services orcash

Professional Development

Recharge Days

Job summary

JT Group Limited in Jersey is seeking a Customer Experience Representative to join our Digital Team or Call-Focused Customer Support Team. You will be the first point of contact for customers and help resolve queries with professionalism.

We offer an energetic, inclusive environment with hybrid working, 24 days holiday, pension, health and dental insurance, and ongoing development. If you are tech-savvy, customer-focused and ready for a new challenge, we want to hear from you.

Qualifications

• Experience in a customer service environment.
• Comfortable operating multiple applications/computer systems simultaneously.
• Ownership of problems and responsibility for outcomes.
• Attention to detail with accurate information recording.
• Confidently engage with people and build positive working relationships.
• Excellent communication skills.

Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
• Coordinate and administer all new orders and faults
• Monitor progress and provide customers with up-to-date information
• Establish and maintain knowledge and technical expertise on Company products and services
• Identify sales opportunities, promote relevant products and services, and conduct outbound customer calls to drive revenue and enhance customer experience
• Receive and address customer feedback

Skills

Customer service experience

Multi-system operation

Ownership of issues

Attention to detail

Positive engagement

Excellent communication

Job description

Description

Join our vibrant team in Jersey as a Customer Experience Representative, with opportunities available in both our Digital Team and our Call‑Focused Customer Support Team.

Application Deadline: 23 October 2026

Department: Call Centre

Location: Jersey

As the first point of contact for our customers, you’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.

If you’re a tech‑savvy, dynamic, and customer‑focused individual ready for an exciting new challenge, we want to hear from you!

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [e-mail].

Key Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries


• Co‑ordinate and administer all new orders and faults


• Monitor progress and offer customers up to date information


• Establish and maintain knowledge and technical expertise on Company products and services


• Identify sales opportunities, promote relevant products and services, and conduct outbound customer calls to drive revenue and enhance the customer experience and support business growth


• Receive and deal effectively with customer feedback

Skills, Knowledge And Expertise

• Previous experience in a customer service environment


• Comfortable operating a number of applications/computer systems at the same time


• Ownership of problems / customer issues and responsibility for outcomes


• Attention to detail with accurate recording of information


• Confidently engage with people and build positive working relationships


• Excellent communication skills

Benefits

• 24 days holiday


• Health & Dental Insurance


• Pension Scheme


• Bonus Scheme


• Fully discounted staff services or cash allowance in lieu


• Professional Development


• Recharge Days

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.

Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.

Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.