Customer Experience Project Manager | Change & CRM Leader

Sanctuary; Worcester; Hybrid; GBP 44,192 - 46,517; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee recognition tools

Job summary

A social housing organization in Worcester is seeking a Project Manager to enhance customer experience. This role involves managing business change initiatives, implementing CRM systems, and building relationships with stakeholders. The ideal candidate has experience in housing, project management skills, and a track record of delivering successful change. Competitive salary starting at £44,192, alongside great benefits including annual leave and a pension scheme.

Qualifications

• Demonstrable experience in managing organisational change and transformation projects.
• Proven ability to deliver CRM system implementations with a focus on training and change management.
• Willingness to travel as required; a full valid driving licence is essential.

Responsibilities

• Project Manage business change initiatives across the full project lifecycle.
• Drive training and adoption strategies.
• Analyse data and identify trends for service improvement.
• Collaborate with colleagues to scope projects effectively.
• Lead projects that involve reviewing and redesigning organisational structures.

Skills

Experience in Housing or regulated services

Organisational change management

CRM system implementations

Project management

Analytical skills

Microsoft Project

Jira

Confluence

Job description

A social housing organization in Worcester is seeking a Project Manager to enhance customer experience. This role involves managing business change initiatives, implementing CRM systems, and building relationships with stakeholders. The ideal candidate has experience in housing, project management skills, and a track record of delivering successful change. Competitive salary starting at £44,192, alongside great benefits including annual leave and a pension scheme.