Customer Experience Project Manager

Brite Recruitment; Birmingham; Hybrid; GBP 44,000 - 46,000; Full time

Job summary

A leading recruitment firm seeks a Customer Experience Project Manager in Birmingham. This hybrid role involves managing business change initiatives and improving customer experiences. The ideal candidate has strong change management and project management skills, with proficiency in tools like MS Project and Jira. This position offers a competitive salary of £44-46K and additional benefits including a pension scheme and generous annual leave.

Benefits

Pension scheme

Health and well-being plans

Discounted products and services

Generous annual leave

Qualifications

• Significant experience managing organisational change and transformation projects.
• Strong project management skills with cross-functional teams.
• Proven ability to analyse problems and implement solutions.

Responsibilities

• Manage business change initiatives across the full project lifecycle.
• Drive training and adoption strategies for new systems.
• Provide detailed information on project progress and risks.

Skills

Change management

Project management

Analytical skills

Cross-functional leadership

MS Project

Jira

Job description

Overview

CUSTOMER EXPERIENCE PROJECT MANAGER
MIDLANDS, HYBRID
£44-46K

As a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our client’s project is already underway so the ideal candidate will be available on a short notice period.

Benefits

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

Responsibilities

• Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement
• Driving training and adoption strategies to embed new systems and processes, working closely with operational teams
• Identifying trends and feedback to make informed recommendations for service improvement
• Supporting the delivery and integration of business systems, with a focus on the people impacts (user engagement, adoption etc.)
• Providing detailed information on project progress, risks, and change readiness to support operational planning and delivery
• Collaborate effectively with project colleagues and the wider group

Required Skills & Experience

• Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements.
• Strong project management skills, with experience in leading cross-functional teams through complex change programmes.
• Experience in developing and reviewing policies and procedures to support business change and operational improvement.
• Proven ability to analyse and diagnose problems, develop change strategies, and implement solutions that drive adoption and measurable impact.
• Proficient in MS Project and Jira
• A full valid driving licence is essential.

Next Steps

If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\'t contacted within 7 days, please assume your application was not selected.