Customer Experience & Planning Specialist

Maersk; Felixstowe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Learning & development

Global exposure

Dynamic environment

Job summary

Maersk in Felixstowe is seeking a Customer Experience Consultant to manage enquiries, coordinate daily transport and planning, and build strong relationships with customers and transport providers. You will interpret operational data to support planning decisions and ensure high service levels in a fast-paced logistics setting.

The role emphasizes proactive problem-solving, excellent communication, and the ability to thrive under pressure while delivering consistent, customer-centric outcomes

Qualifications

• Experience in a customer service or customer-facing role.
• Strong attention to detail and the ability to work accurately with operational data.

Responsibilities

• Deliver an exceptional customer experience by managing enquiries and supporting end-to-end planning.
• Coordinate daily transport and planning activities, responding to last-minute changes and customer requirements.
• Build and maintain relationships with customers, transport providers, and internal stakeholders.
• Participate in customer calls and act as a key contact for operational discussions.
• Interpret and analyse operational data to support planning decisions and service delivery.
• Maintain accurate planning information with high attention to detail.
• Collaborate with internal teams to resolve issues and deliver customer-focused solutions.
• Prioritise competing tasks in a fast-paced environment.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Communication

Organisational skills

Data analysis

Tools

Excel

Outlook

Microsoft Office

Job description

Maersk in Felixstowe is seeking a Customer Experience Consultant to manage enquiries, coordinate daily transport and planning, and build strong relationships with customers and transport providers. You will interpret operational data to support planning decisions and ensure high service levels in a fast-paced logistics setting.

The role emphasizes proactive problem-solving, excellent communication, and the ability to thrive under pressure while delivering consistent, customer-centric outcomes