Customer Experience Consultant/ Agent

Damco Spain SL; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave with the option to buy or sell 5 days

Annual bonus and pension scheme

Family-friendly benefits and retailer discounts

Access to Employee Assistance Program

Job summary

Damco Spain SL is seeking a dedicated customer service professional to provide exceptional service to clients. This role requires strong analytical skills and a passion for service excellence. Employees can enjoy benefits such as 25 days of annual leave, a hybrid working model, and various family-friendly benefits. The company values diversity and inclusivity, welcoming applicants from all backgrounds. Join us in delivering outstanding customer experiences while maintaining a supportive work environment.

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to solve complex problems with effective solutions.
• Expertise in Microsoft applications: Word, Excel, Outlook.

Responsibilities

• Deliver a 1st class level of customer service to clients.
• Liaise with third party suppliers and Maersk offices worldwide.
• Continuously improve service and business efficiency.

Skills

Customer service skills

Analytical skills

Detail-oriented

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Key responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
• Liaise with other key parties including third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required, including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process

We are looking for

• Passion for customer satisfaction and service excellence
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
• Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
• Expertise with Microsoft applications: Word, Excel, Outlook
• Good telephone manner and strong Customer Service mind set and approach
• Outstanding attention to detail

What we offer

• 25 days annual leave with the option to buy or sell 5 days.
• Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home)
• Annual bonus and pension scheme
• Family-friendly benefits and retailer discounts through our benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.