Customer Experience Manager – Dutch or Swedish Speaking

WebHosting; Greater London; Hybrid; GBP 70.000 - 100.000; Vollzeit

Zusammenfassung

Cloudflare in London (UK) or Lisbon (Portugal) is seeking a Customer Experience Manager who will own the post-sale journey from onboarding to renewals, delivering value to customers.

You will act as trusted adviser, collaborating with Sales to forecast and drive upsells, while embedding AI-powered optimization to accelerate outcomes. Dutch or Swedish language skills are a plus in a hybrid work environment.

Qualifikationen

• Experience managing the full customer lifecycle from onboarding to renewal.
• Proven ability to articulate ROI and business value to stakeholders.
• Strong collaboration with sales and renewal teams.

Aufgaben

• Lead customer journey across onboarding to renewal.
• Advise customers to adopt Cloudflare products and maximize value.
• Collaborate with Sales to maintain weekly forecasts and drive renewals.
• Embed AI-driven optimization into daily workflows to identify upsell opportunities.

Kenntnisse

Customer success

Renewals

Onboarding

Relationship management

Jobbeschreibung

Customer Experience Manager - Dutch or Swedish Speaking

Cloudflare ·United States, Lisbon, Portugal / London, United Kingdom

Hybrid Full-time Not specified Customer Support

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location

London, the UK or Lisbon, Portugal

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations – all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What You’ll Do

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and contribute to critical engagements like Executive Business Reviews. In addition, you will embed AI-driven optimization into your daily workflows-using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Key Responsibilities

Customer Lifecycle & Success

Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.

Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful

Work with