Customer Experience Manager

JR United Kingdom; Bradford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in customer experience solutions is seeking a Customer Experience Manager to join their team in Leeds. In this role, you will drive customer success through strategic planning and account management, aiming to enhance customer retention and grow business within existing accounts. The ideal candidate will have proven experience in similar roles, coupled with excellent problem-solving skills and a customer-focused mindset.

Qualifications

• Proven work experience as a Customer Experience Manager or similar.
• Ability to manage multiple customers and projects efficiently.
• Experience in delivering customer-focused solutions.

Responsibilities

• Oversee a portfolio of customer accounts, ensuring health and growth.
• Develop new business within existing accounts.
• Serve as the communication link between customers and internal teams.

Skills

Communication

Analytical Skills

Problem Solving

Financial Acumen

Risk Management

Job description

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We're looking for a Customer Experience Manager to join us in Leeds.

This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.

This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.

Your Role:

• Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
• Business Development: Develop new business within existing accounts, identifying improvement areas.
• Customer Relationship Management: Serve as the communication link between customers and internal teams.
• Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
• Strategic Planning: Contribute to customer growth strategies and analysis.
• Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.

What You'll Need:

• Proven work experience as a Customer Experience Manager or in a similar account management role.
• Demonstrated ability to communicate, present, and influence key stakeholders.
• Experience in delivering customer-focused solutions based on customer needs.
• Proven ability to manage multiple customers and projects efficiently.
• Financial acumen and budget management expertise.
• Strong problem-solving and analytical skills.
• Proven ability to improve operational efficiency.
• Keen understanding of market trends and customer expectations.
• Strong risk management and contingency planning skills.
• Ability to adapt to a fast-paced, dynamic environment.
• Proficiency in supply chain management and logistics.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.