Customer Experience Manager

zendbox; Paddock Wood; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading fulfilment company in the UK is seeking a Customer Experience Manager to enhance client relationships. Responsibilities include onboarding new clients, driving upselling, and providing exceptional service. Ideal candidates will have 1-2 years of experience in customer success, excellent communication skills, and a proactive approach to challenges. Competitive salary between £35,000 - £40,000 with additional benefits including career development and supportive work culture.

Benefits

Career development opportunities

Paid Birthday leave

Free food and drinks

On-site parking

Supportive work culture

Qualifications

• 1-2 years of experience in Customer Success or Account Management.
• Exceptional communication and relationship-building skills.
• Ambitious and growth-driven mindset.

Responsibilities

• Fully own client relationships with brands in health and wellness.
• Oversee onboarding process for new clients.
• Spot upselling and cross-selling opportunities.

Skills

Communication skills

Relationship-building

Problem-solving

Initiative

Job description

Overview

At Zendbox, we are transforming the fulfilment landscape, and we are seeking a Customer Experience Manager to foster and strengthen client relationships. This role goes beyond the ordinary customer-facing position; your primary responsibilities will include onboarding new clients, driving strategic account enhancement, and providing exceptional service for clients managing a moderate to high volume of orders.

Why Join Us?

Are you prepared to be the voice of the customer and make a significant impact? Join an innovative, rapidly expanding company!

Responsibilities

• Fully own client relationships - forge authentic partnerships with innovative brands in the health and wellness sector.
• Oversee the onboarding process and ensure a seamless, impactful launch experience.
• Spot and act on upselling and cross-selling opportunities to drive revenue growth.
• Work collaboratively across teams to help our customers succeed and expand their accounts.
• Excel in a dynamic, high-performance environment where taking initiative and achieving results are recognized and celebrated.

Requirements

• 1-2 years of experience in Customer Success or Account Management
• A self-starter with exceptional communication and relationship-building skills
• Ambitious, growth-driven, and motivated to make your mark
• A customer advocate who's solutions-focused and proactive in overcoming challenges
• Experience leading onboarding and implementation
• Knowledge of logistics, fulfilment, or supply chain industries is a plus

Benefits

• Competitive salary between £35,000 - £40,000 per annum
• Career development opportunities and ongoing training
• On-site parking
• Supportive and collaborative work culture
• Paid Birthday leave
• Free food and drinks