Customer Experience Manager

Canvas Offices; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in office space solutions is seeking a proactive community manager to oversee existing buildings and facilitate smooth tenant transitions. The ideal candidate has co-working experience, exceptional communication skills, and a friendly approach, contributing to both customer satisfaction and company growth.

Benefits

Vitality Health, Vision, Dental and Hearing insurance

Birthday off

Allocated training and development budget

Bring your dog to work policy

Share options

Regular social events

Qualifications

• Experience in the co-working/building management office.
• Experience organising and hosting events.

Responsibilities

• Leading customer engagement across multiple buildings.
• Acting as the first point of contact for customers.
• Conducting regular building inspections.

Skills

Outstanding verbal and written communication skills

Organisational skills

Multitasking skills

Problem-solving

Job description

Together we are creating a personalised global eco system designed for the future of work.

With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home. We embrace a win-win mindset with our friends of the brand and through hard work, innovation, and a low waste culture, we provide the best office space solutions for our clients.

However, it’s not just about office space, our mission is to connect people to one another and to their neighbourhoods, strengthening community while maintaining privacy.

Joining our team is all about being part of a high growth, fast moving, and ambitious company. We are looking for people with a proactive approach, who are true team players, with a mindset to help us scale in structured and creative ways.

About the role

You will work closely alongside your manager, the General Manager (GM), to support the day to day running of our existing buildings, plus helping with any new building openings within your cluster. You will be;

Responsibilities:

• Leading customer engagement and maintaining a community across your cluster of buildings
• Acting as the first point of contact and problem solver for our customers by overseeing our ticketing system ‘FreshDesk’ and dealing with incoming requests
• Ensuring that the buildings are functioning properly, all issues are raised and dealt with in a timely manner, while constantly seeking ways in which existing processes can be improved
• Conducting regular building inspections to proactively identify issues and ensuring quality standards are maintained
• Assisting with move-ins and move-outs ‘MIMOs’ of tenants, so that they experience a smooth and timely transition into their new office spaces
• Contributing to and supporting the company in achieving its growth objectives

About you

You’re a problem-solver who views a challenge as an opportunity with a proven track record of managing a diverse portfolio of clients. You’re friendly and have a positive approach to people and challenges. You have;

• Experience in the co-working/building management office as a service industry and potentially, experience working across multiple buildings/locations (desirable)
• Outstanding verbal and written communication skills
• Experience organising and hosting events with exceptional organisational and multitasking skills

We’re a fast-growing company with exceptional career growth opportunities. We offer great benefits such as Vitality Health, Vision, Dental and Hearing insurance, your Birthday off, allocated training and development budget (plus study time off where needed) and a bring your dog to work policy. As well as share options, regular social events, and loads more!