Customer Experience Manager - London

ATG Entertainment UK; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

ATG Entertainment UK seeks a passionate Customer Experience Manager for the Phoenix Theatre. The role demands a dynamic leader with substantial experience in hospitality to drive exceptional service and revenue growth. This mid-senior level position is vital for ensuring a welcoming atmosphere for audiences and artists alike.

Qualifications

• Dynamic team leader with experience in a commercial environment.
• A passion for customer service and hospitality.
• Ability to exceed targets and motivate teams.

Responsibilities

• Lead the Customer Experience team to maximize revenue.
• Ensure exemplary customer service for visitors.
• Support casts and visiting companies backstage.

Skills

Leadership

Customer Service

Commercial Awareness

Education

Experience in Retail or Hospitality Industry

Job description

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Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

We're looking for a dynamic, innovative, and inspirational team leader, who has experience of working in a commercial environment and a desire to exceed targets while providing exemplary customer service to all our visitors at the Phoenix Theatre. The Customer Experience Manager is a revenue and customer experience focussed hospitality role which requires the positive motivational approach of a retail and hospitality professional. They are a key operational player in the development of our growth plan as we expand the activities and initiatives we deliver for our audiences.

Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail focussed plans, whilst always motivating team members to meet and exceed sales targets. The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looking for a home from home and we want to ensure they get this whilst with us.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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