Customer Experience Manager

ATG Entertainment; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

ATG Entertainment is seeking a Customer Experience Manager at the Phoenix Theatre to lead a dynamic team focused on revenue generation and exceptional customer service. This role involves strategic development, team motivation, and ensuring a warm atmosphere for both audiences and performers. Candidates should bring experience from commercial environments and passion for hospitality.

Qualifications

• Experience in a commercial environment, particularly in retail or hospitality.
• Dynamic leadership qualities with the ability to motivate a team.
• Proven track record in exceeding sales targets.

Responsibilities

• Lead the Customer Experience team to maximize revenue.
• Utilize data to develop retail strategies.
• Ensure audience and performer satisfaction backstage.

Skills

Customer Service

Team Leadership

Retail Management

Revenue Generation

Data Analysis

Job description

Summary

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

More Details

Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

We are seeking a dynamic, innovative, and inspirational team leader with experience in a commercial environment and a passion for exceeding targets while providing exemplary customer service at the Phoenix Theatre. The Customer Experience Manager role focuses on revenue generation and customer experience, requiring a retail and hospitality professional's positive motivational approach. You will be a key operational player in developing our growth plan, expanding activities and initiatives for our audiences.

Leading the Customer Experience team, you will maximize revenue, utilize data to inform retail strategies, and motivate team members to meet and exceed sales targets. The role involves welcoming audiences and caring for casts and visiting companies backstage, ensuring they feel at home with us.

We are a Disability Confident Committed Employer, actively supporting individuals with disabilities and long-term health conditions to feel supported, engaged, and able to reach their potential. We offer interviews or recruitment events for disabled candidates who demonstrate they meet the essential criteria and wish to participate in the scheme. Applications from disabled candidates will be retained for future interview opportunities where possible.

If you'd like to discuss accessibility prior to applying, please review our job description for contact details to request a confidential discussion.

We are proud to be an equal opportunity employer committed to fostering an inclusive culture. Learn more about us and our values at atg.co.uk and careers.atg.co.uk.