Customer Experience Manager

JR United Kingdom; Leeds; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Manager in Leeds, where you will play a pivotal role in enhancing customer satisfaction and driving business growth. This position offers the opportunity to implement innovative customer strategies, analyze data for insights, and collaborate with diverse teams to exceed customer expectations. With a focus on operational excellence and relationship building, you'll be at the forefront of delivering exceptional service to leading retailers and brands. Embrace a dynamic work environment that fosters collaboration and growth, making a significant impact in the customer experience landscape.

Qualifications

• Proven work experience in customer experience management.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee customer accounts to drive retention and growth.
• Serve as the communication link between customers and internal teams.

Skills

Customer Experience Management

Account Management

Business Development

Problem Solving

Analytical Skills

Financial Acumen

Communication Skills

Risk Management

Education

Bachelor's Degree

Job description

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Customer Experience Manager, Leeds, West Yorkshire

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We're looking for a Customer Experience Manager to join us in Leeds.

This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet, and cross-selling of Ligentia products.

This involves implementing customer and marketing growth strategies, analyzing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset and the ability to build and maintain strong relationships with customers and colleagues.

Your Role:

• Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention, and growth.
• Business Development: Develop new business within existing accounts, identifying improvement areas.
• Customer Relationship Management: Serve as the communication link between customers and internal teams.
• Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
• Strategic Planning: Contribute to customer growth strategies and analysis.
• Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.

What You'll Need:

• Proven work experience as a Customer Experience Manager or in a similar account management role.
• Demonstrated ability to communicate, present, and influence key stakeholders.
• Experience in delivering customer-focused solutions based on customer needs.
• Proven ability to manage multiple customers and projects efficiently.
• Financial acumen and budget management expertise.
• Strong problem-solving and analytical skills.
• Proven ability to improve operational efficiency.
• Keen understanding of market trends and customer expectations.
• Strong risk management and contingency planning skills.
• Ability to adapt to a fast-paced, dynamic environment.
• Proficiency in supply chain management and logistics.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating, and shares a genuine feel-good atmosphere for the work we do together. Ligentia is a great place to be right now.