Senior Customer Experience Manager

Outbrain; Manchester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Senior Account Manager to join its dynamic team. This role focuses on strategic account growth and client satisfaction, requiring a professional with experience in managing SME accounts and driving revenue. You will be the key liaison for valued clients, overseeing campaign strategies and performance while identifying opportunities for business expansion. If you have a passion for building relationships and delivering exceptional customer experiences in a fast-paced environment, this is the perfect opportunity for you to thrive and contribute to meaningful outcomes.

Benefits

Competitive Compensation

Profit-Sharing

Daily Meal Vouchers

Family Health Insurance

Personalized Relocation Package

In-House and External Training

35+ Days Off Per Year

Hybrid Work Options

Fully Covered Parental Leave

Remote Work Subsidy

Qualifications

• 3-6 years of experience in account management or digital advertising.
• Proven ability to grow SME-level client relationships and drive revenue.
• Strong analytical skills for interpreting complex data.

Responsibilities

• Serve as the primary point of contact for key agency and brand clients.
• Drive upsells and cross-sells by identifying client investment opportunities.
• Collaborate with internal teams for seamless campaign execution.

Skills

Account Management

Client Relationship Building

Revenue Growth

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Tools

DCM

Sizmek

Flashtalking

Job description

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand.

The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement.

One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

We are seeking a Senior Account Manager to join our high-performing team at Teads. This role is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long-term client relationships, overseeing campaign strategy and performance, and identifying opportunities for business expansion.

While a strong understanding of ad operations and digital campaign execution is beneficial, this role is primarily focused on strategic account growth, client satisfaction, and commercial success.

What will you do?

• Strategic Account Leadership: Serve as the primary point of contact for key agency and brand clients, ensuring their success and long-term retention through proactive relationship management.
• Revenue Growth & Expansion: Drive upsells, cross-sells, and renewals by identifying opportunities to expand clients’ investment in our solutions, aligning our offerings with their business goals.
• Campaign Oversight & Optimization: Collaborate with internal teams to ensure seamless campaign execution and performance tracking, providing clients with strategic recommendations based on data insights.
• Client Consultation & Thought Leadership: Act as a trusted advisor, guiding clients on best practices, industry trends, and campaign optimizations to maximize their return on investment.
• Pre-Sale Strategy & Media Planning: Partner with Sales to develop customized pre-sale strategies, ensuring campaigns are set up for success from the start.
• Cross-Functional Collaboration: Work closely with internal teams—including Product, Ad Operations, and Sales Leadership—to advocate for client needs and drive innovation in our offerings.
• Mentorship & Team Development: Provide guidance and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team.

Measurement of Success:

• Client Retention & Satisfaction: Maintain and grow key accounts, ensuring high renewal rates and continued customer trust.
• Revenue & Business Growth: Drive year-over-year account expansion through strategic upselling and cross-selling.
• Performance Optimization: Improve campaign effectiveness and ROI, demonstrating measurable KPI improvements for clients.
• Leadership & Influence: Act as a key contributor to internal team development, fostering a culture of excellence and collaboration.

What will you bring to the team?

• 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry.
• Proven ability to own and grow SME-level client relationships, drive revenue, and create long-term strategic partnerships.
• Strong analytical and problem-solving skills, with experience interpreting complex data to drive campaign optimizations and business decisions.
• Excellent communication, presentation, and negotiation skills, with the ability to influence both internal stakeholders and external clients.
• Familiarity with ad operations workflows and tools (e.g., third party ad tags, verification tags, etc.)
• Knowledge of ad operations workflows and tools (e.g., DCM, Sizmek, Flashtalking) is a plus but not required.
• A proactive, strategic mindset and a passion for delivering results in a fast-paced, ever-evolving industry.

If you’re a senior-level strategic thinker, relationship builder, and growth driver, we’d love to hear from you.

We care about you (customise the section based on the country)

• Security & Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).
• Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).
• Life Balance: A well-balanced work-life for our employees is one of our top priorities: 35+ days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.
• Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity & Inclusion with internal & external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).

Life at Teads

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

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