Remote Customer Analytics Analyst - Speech & Text Insights

Yell; City Of London; Remote; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

At least 31 days holiday

Gym discounts

Life insurance

Pension scheme

24/7 Employee Assistance Programme

Job summary

A leading digital advertising partner in the UK is looking for a Customer Analytics Analyst to drive strategic improvements in customer experience. This remote role involves data analysis and the development of in-depth case studies, utilizing technologies to enhance operational efficiency. Ideal candidates will have strong analytical skills and experience in a contact center environment, alongside tools like SQL and advanced Excel.

Qualifications

• Experience working with customer databases and analytical tools.
• Evidence of driving improvement in a customer feedback team.
• Familiar with speech and text analytics can enhance insights.

Responsibilities

• Responsible for data compilation and process mapping.
• Develop and present case studies on strategic business topics.
• Analyze and recommend improvements to enhance customer experience.

Skills

Data manipulation and analysis

Customer databases

Written reports preparation

Driving business improvement strategies

Speech and Text Analytics systems

Microsoft Excel (Advanced)

Microsoft PowerPoint

SQL

Analytical methodology

Job description

A leading digital advertising partner in the UK is looking for a Customer Analytics Analyst to drive strategic improvements in customer experience. This remote role involves data analysis and the development of in-depth case studies, utilizing technologies to enhance operational efficiency. Ideal candidates will have strong analytical skills and experience in a contact center environment, alongside tools like SQL and advanced Excel.