Customer Experience (CX) Agent

Phillip Jeffries; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Company bonus program

Annual Cost of Living Increase

Paid days off

Employee Discount on PJ Wallcoverings

Job summary

Phillip Jeffries is seeking a Customer Experience (CX) Agent to join their International Sales team in London. The ideal candidate will deliver high-touch client experiences, engage in sales support, and demonstrate a strong passion for luxury interiors and design.

This position follows a hybrid work schedule, expecting office presence during training, and involves handling customer orders, inquiries, and tracking shipments. A collaborative spirit and excellent communication skills are essential.

Competitive salary and benefits, including community service days and employee discounts, are offered.

Qualifications

• At least 2 years of experience in customer service, sales support, or data entry.
• Comfortable managing multiple tasks with precision.
• Interest in luxury interiors and design is a plus.

Responsibilities

• Accurately enter purchase and sales orders.
• Prepare shipping documents including customs forms.
• Track shipments and update clients in a timely manner.
• Communicate with customers through phone and email.
• Follow up on memos and customer inquiries.
• Provide solutions to claims or concerns.

Skills

Customer service experience

Sales support experience

Data entry skills

Fluency in an additional European language

Communication skills

Excel and data management

Multi-priority management

Collaborative attitude

Experience in fast-paced environments

Hybrid work adaptability

Job description

We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team. In this role, you will deliver a high‑touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture.

This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote. During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.

What you’ll do

• Accurately enter purchase and sales orders
• Prepare shipping documents including customs forms and packing slips
• Track shipments and provide timely updates to clients
• Communicate with customers by phone and email
• Follow up on memos, reserves, and customer inquiries
• Provide thoughtful and efficient solutions to any claims or concerns
• Collaborate across departments to ensure smooth operations and client satisfaction

Must have

• Located in London or Greater London
• At least 2 years of experience in customer service, sales support, or data entry
• Fluency in an additional European language is a plus
• An interest in luxury interiors and high‑end design
• Excellent verbal and written communication skills
• Strong Excel and data management skills
• Ability to manage multiple priorities with care and precision
• A collaborative, can‑do attitude with strong follow‑up habits
• Experience working in a fast‑paced, team‑oriented environment
• Comfortable with a hybrid work schedule combining office and remote days

Compensation benefits

• Competitive salary
• Company bonus program
• Annual Cost of Living Increase

Other PJ perks & benefits

• Paid days off per calendar year
• Paid holidays
• Detailed onboarding plans that outline 30/60/90 goals and trainings.
• Earn Paid time off for community service – Up to 3 days per year
• Employee Discount on PJ Wallcoverings

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.