Customer Experience (CX) Agent

phillipj; City Of London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company bonus program

Annual cost of living increase

Paid days off

Paid holidays

Employee discount on PJ wallcoverings

Job summary

Phillip Jeffries is seeking a Customer Experience (CX) Agent in London to join our International Sales team. You will deliver a high-touch client experience for luxury wallcoverings, engaging with customers across channels and coordinating with internal teams.

The role features a hybrid schedule (3 days in the office, 2 remote; training onsite four days a week initially) and requires a minimum of 2 years in customer service or related fields. A passion for design completes the profile.

Qualifications

• Located in London or Greater London.
• 2+ years in customer service, sales support, or data entry.
• Fluency in an additional European language.
• Interest in luxury interiors and high-end design.
• Excellent verbal and written communication.
• Strong Excel and data management skills.
• Ability to manage multiple priorities with care and precision.
• Collaborative, can-do attitude with strong follow-up habits.
• Experience working in a fast-paced, team-oriented environment.
• Hybrid work schedule combining office and remote days.

Responsibilities

• Accurately enter purchase and sales orders.
• Prepare shipping documents including customs forms and packing slips.
• Track shipments and provide timely updates to clients.
• Communicate with customers by phone and email.
• Follow up on memos, reserves, and customer inquiries.
• Provide thoughtful and efficient solutions to any claims or concerns.
• Collaborate across departments to ensure smooth operations and client satisfaction.

Skills

Customer service

Data entry

Sales support

Excel

Multitasking

Team collaboration

Language skills

Job description

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team. In this role, you will deliver a high-touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture.

This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote. During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.

What You’ll Do

As a CX Agent, you will play a critical role in supporting our international customers and internal teams through every stage of the order process.

• Accurately enter purchase and sales orders
• Prepare shipping documents including customs forms and packing slips
• Track shipments and provide timely updates to clients
• Communicating with customers by phone and email
• Follow up on memos, reserves, and customer inquiries
• Provide thoughtful and efficient solutions to any claims or concerns
• Collaborate across departments to ensure smooth operations and client satisfaction

Must have:

• Located in London or Greater London
• At least 2 years of experience in customer service, sales support, or data entry
• Fluency in an additional European language is a plus
• An interest in luxury interiors and high-end design
• Excellent verbal and written communication skills
• Strong Excel and data management skills
• Ability to manage multiple priorities with care and precision
• A collaborative, can-do attitude with strong follow-up habits
• Experience working in a fast-paced, team-oriented environment
• Comfortable with a hybrid work schedule combining office and remote days

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits:

• Competitive salary
• Company bonus program
• Annual Cost of Living Increase
  

Other PJ Perks & Benefits:

• Paid days off per calendar year
• Paid holidays
• Detailed onboarding plans that outline 30/60/90 goals and trainings.
• Earn Paid time off for community service - Up to 3 days per year
• Employee Discount on PJ Wallcoverings
  

About Us:

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.