Customer Experience Coordinator

Johnson Controls; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Customer Service Coordinator, where you’ll excel in providing top-tier customer service in a dynamic environment. You will manage schedules, support service managers, and collaborate across departments. Enjoy a competitive salary, generous time off, and a supportive team culture while making a difference every day.

Benefits

Competitive salary

25 paid holidays + bank holidays + sick pay

Generous benefits package

Training & career growth opportunities

Supportive team culture

Commitment to safety

Inclusion & belonging initiatives

Qualifications

• Passionate, detail-oriented problem solver.
• Experience using GANT-based planning/dispatch software preferred.
• Previous planning or scheduling experience in a service role preferred.

Responsibilities

• Schedule routine service visits and dispatch callouts efficiently.
• Manage engineers’ diaries and coordinate assignments.
• Serve as a dedicated point of contact for national customers.

Skills

Customer service experience

Strong communication skills

Multitasking

Tech-savvy

Decision-making

Organizational skills

Job description

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You’ll Do

As a Customer Service Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:

• Schedule routine service visits and dispatch callouts efficiently.

• Manage engineers’ diaries and coordinate assignments seamlessly.

• Process permits and handle essential paperwork with precision.

• Serve as a dedicated point of contact for our valued national customers.

• Keep everything running smoothly by rescheduling work due to absences or urgent calls.

• Provide exceptional customer service via phone and email.

• Collaborate with multiple departments to ensure a seamless customer experience.

• Support service managers in maximizing engineer productivity.

• Work with portals and reporting tools to meet team KPIs.

What we offer

We believe in rewarding talent and dedication. Here’s what you’ll enjoy:

Competitive salary – because your skills deserve recognition.

Generous time off – 25 paid holidays + bank holidays + sick pay.

Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.

Training & career growth – access to industry-leading resources and cross-training opportunities.

Supportive team culture – a positive, collaborative environment where your ideas matter.

Commitment to safety – through our Zero Harm policy, your well-being is our priority.

Inclusion & belonging – access to business resource groups for networking and development.

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

Customer service experience with a proactive approach.

Strong communication skills – both written and verbal.

Ability to multitask and stay calm under pressure.

Tech-savvy – comfortable using multiple PC applications.

Quick decision-making skills and a keen eye for detail.

Organizational skills that keep operations running smoothly.

Preferred Skills:

? Experience using GANT-based planning/dispatch software.

? Previous planning or scheduling experience in a service role.

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

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