Customer Experience Coordinator

Johnson Controls; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in industrial machinery is seeking a Customer Experience Coordinator for its Manchester team. The role involves ensuring outstanding service, scheduling visits, managing diaries, and supporting managers. Ideal candidates will be detail-oriented problem solvers with strong communication skills and customer service experience.

Benefits

Competitive salary

25 paid holidays + bank holidays + sick pay

Pension and life assurance

Employee assistance program

Training & career growth opportunities

Qualifications

• Experience in customer service with a proactive approach.
• Strong written and verbal communication skills.
• Ability to stay calm under pressure and multitask effectively.

Responsibilities

• Schedule service visits and dispatch callouts efficiently.
• Serve as a dedicated point of contact for customers.
• Collaborate with different departments to ensure customer satisfaction.

Skills

Customer service experience

Strong communication skills

Ability to multitask

Organizational skills

Tech-savvy

Job description

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Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You’ll Do

As a Customer Service Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:

• Schedule routine service visits and dispatch callouts efficiently.
• Manage engineers’ diaries and coordinate assignments seamlessly.
• Process permits and handle essential paperwork with precision.
• Serve as a dedicated point of contact for our valued national customers.
• Keep everything running smoothly by rescheduling work due to absences or urgent calls.
• Provide exceptional customer service via phone and email.
• Collaborate with multiple departments to ensure a seamless customer experience.
• Support service managers in maximizing engineer productivity.
• Work with portals and reporting tools to meet team KPIs.
  
  

What We Offer

We believe in rewarding talent and dedication. Here’s what you’ll enjoy:

Competitive salary – because your skills deserve recognition.

Generous time off – 25 paid holidays + bank holidays + sick pay.

Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.

Training & career growth – access to industry-leading resources and cross-training opportunities.

Supportive team culture – a positive, collaborative environment where your ideas matter.

Commitment to safety – through our Zero Harm policy, your well-being is our priority.

Inclusion & belonging – access to business resource groups for networking and development.

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

Customer service experience with a proactive approach.

Strong communication skills – both written and verbal.

Ability to multitask and stay calm under pressure.

Tech-savvy – comfortable using multiple PC applications.

Quick decision-making skills and a keen eye for detail.

Organizational skills that keep operations running smoothly.

Preferred Skills

Experience using GANT-based planning/dispatch software.

Previous planning or scheduling experience in a service role.

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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