Customer Experience Coordinator

at; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Top-of-the-line training program

Clothing allowance

Generous employee discount

Job summary

At in Greater London seeks a Customer Experience Coordinator (In-store) to champion a Radically Personal customer journey. This role focuses on setting the store's tone, ensuring exceptional customer service, and supporting efficient store operations. Candidates should have experience in sales or hospitality, be skilled in clienteling, and possess strong communication abilities. The position offers training, a clothing allowance, and employee discounts, with potential for career advancement within a rapidly growing fashion company.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectation is exceeded at each visit.
• Maintain an environment focused on the client experience.
• Partner with leadership to address service issues.

Skills

Customer service skills

Sales experience

Communication skills

Job description

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad