Customer Experience Coordinator

Suitsupply; Greater London; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Top-tier training program

Travel to other stores

Job summary

Suitsupply in London is seeking a Customer Experience Coordinator (In-store) to lead the brand-forward customer journey and act as the store ambassador. You will support all activities for an efficient store experience and deliver exemplary service to maximise sales.

The role emphasizes hospitality, clienteling, and collaboration with the leadership team to ensure a premium customer experience across all visits, including flexible scheduling in the evenings and weekends.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectations are exceeded at every visit and maintain a client-centric environment.
• Ensure all employees present professionally for interactions, upholding high standards of service to maximise sales.
• Map clienteling activities for each guest.
• Maintain seamless efficiency and a positive atmosphere in the customer experience.
• Collaborate with leadership and expert teams to address service issues proactively.
• Perform other duties assigned by store leadership.

Skills

Customer service

Clienteling

Verbal communication

Written communication

Job description

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between £2,300-£3,000 per month for a full-time contract
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad