Customer Experience Coordinator

TN United Kingdom; Felixstowe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Coordinator to join their expanding team in Felixstowe. In this pivotal role, you'll take charge of dispute resolution, tariff management, and process streamlining, ensuring accurate billing for customers. The ideal candidate will be proactive and skilled in administration and IT, thriving in a KPI-driven environment. With generous holiday allowances and career development opportunities, this position offers a fantastic chance to grow within a supportive organization. If you're passionate about delivering excellent customer service, this could be the perfect opportunity for you.

Benefits

25 days of holiday plus 8 bank holidays

Career development opportunities

Qualifications

• Proactive individual with experience in goal-oriented environments.
• Strong administration and IT skills are essential.

Responsibilities

• Ownership of dispute and claim investigation and resolution.
• Ensure accurate billing activities with minimal discrepancies.

Skills

Customer Service Skills

Administration Skills

IT Skills

Job description

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Customer Experience Coordinator, Felixstowe

Client:

Location:

Felixstowe, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a2c956c82a60

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Your new company

Our client, a leading organization, is experiencing a period of growth and is looking to recruit for the role of Customer Experience Coordinator at their Felixstowe site.

Your new role

Working as part of an expanding team, you will take ownership of dispute and claim investigation and resolution, tariff management, system management, and the implementation of streamlining processes. You will ensure that billing activities are completed within specified timeframes with minimal discrepancies, and that our customers are billed accurately on the first attempt.

What you'll need to succeed

You will be a proactive individual with a track record of working in a goal- and KPI-oriented environment. Strong administration and IT skills are essential, alongside excellent customer service skills.

What you'll get in return

Generous starting salary plus comprehensive benefits including 25 days of holiday plus 8 bank holidays. Career development opportunities are also available.