Customer Experience Coordinator

Volkerrail Group; Brighton; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a leading civil engineering company as part of their customer experience team in Brighton. You will be responsible for engaging with communities and key stakeholders, delivering communication strategies, and managing events. This role offers you an exciting opportunity to influence local policies while working in a collaborative environment.

Benefits

Competitive salary

Competitive annual leave

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Shopping and restaurants vouchers

Training and development opportunities

Family-friendly policies

24/7 Virtual GP service

Qualifications

• Excellent communication skills to produce high-quality materials.
• Proven experience in building relationships with customers.
• Ability to manage events effectively.
• Positive attitude with readiness to travel.

Responsibilities

• Deliver communications and engagement in public settings.
• Lead public meetings and manage challenging situations.
• Support the project team with communication strategies.

Skills

Communication skills

Negotiation

Organizational skills

Teamwork

Time management

Event planning

Job description

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group’s business units we deliver a truly integrated, multidisciplinary service.

An Exciting opportunity to make a change! This position will cover a number of different projects on our Environment Agency framework.

As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. Lead public meetings and in dealing with challenging situations as they arise. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

About you

• Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
• Proven successes by building and coordinating relationships with internal and external customers and partners.
• Plan and execute successful events and manage our website
• Excellent organisational and time management skills
• Able to work effectively independently and as part of a team
• A positive, proactive, and hard-working attitude
• A clean driving license and willingness to travel are also essential

If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at [e-mail]

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to [e-mail]

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.