Customer Experience Apprentice

APM Terminals; Liverpool; On-site; GBP 18,000 - 21,000; Part time

Job summary

Maersk is offering a Customer Experience Apprentice position in the United Kingdom. You will gain hands-on experience while working toward a nationally recognised apprenticeship qualification, supported by mentors and colleagues to develop knowledge, skills and behaviours in customer service, logistics and supply chain.

The programme covers end-to-end customer journeys, handling queries, collaborating with cross-functional teams, and learning end-to-end shipment processes.

Qualifications

• Level 4 English and Maths (Grade C or equivalent) or above.
• Strong communication skills and confidence when interacting with customers and colleagues.
• Willingness to learn and develop a career in customer service, logistics or supply chain.

Responsibilities

• Follow established processes to manage customer expectations and maintain documentation.
• Support the Customer Experience team in delivering productivity, accuracy and service to standards.
• Participate in cross-functional teamwork and projects.
• Learn end-to-end shipment processes in line with company procedures.
• Communicate proactively with customers regarding changes or exceptions.
• Take ownership of customer queries and support resolution with stakeholders.
• Support eCommerce initiatives and contribute ideas for improvement.
• Develop knowledge of logistics and supply chain operations through practical experience and apprenticeship learning.

Skills

Strong communication

Teamwork

Positive attitude

Organised under pressure

Customer service mindset

Education

Level 4 English & Maths

Job description

What We Offer

This is an exciting opportunity to begin your career with Maersk, a global leader in integrated logistics. As a Customer Experience Apprentice, you will gain valuable hands-on experience while working towards a nationally recognised apprenticeship qualification. You'll be supported by experienced colleagues and mentors who will help you develop the knowledge, skills, and behaviours needed for a successful career in customer experience, supply chain, and logistics. Working in a diverse and fast-paced environment, you'll gain exposure to international business operations, build professional relationships, and learn how to deliver outstanding customer service. At Maersk, we are committed to helping our apprentices grow and develop, providing real career progression opportunities within a global organisation.

What We Are Looking For

This apprenticeship is ideal for someone who is eager to learn, passionate about customer service, and looking to start or build a long-term career in logistics and supply chain management. As a Customer Experience Apprentice, you will learn how to manage the end-to-end customer journey, proactively identify and resolve issues, build strong stakeholder relationships, and contribute to continuous improvement initiatives that benefit both Maersk and our customers. You will combine practical, on-the-job experience with structured learning through your apprenticeship programme, developing valuable skills that will support your future career.

Key Responsibilities

• Follow established processes and procedures to manage customer expectations and maintain accurate documentation.


• Support the Customer Experience team in delivering high levels of productivity, accuracy, and service in line with agreed service standards.


• Participate in cross-functional teamwork and projects.


• Learn how to manage end-to-end shipment processes in compliance with company procedures.


• Ensure services are delivered as promised and communicate proactively with customers regarding any changes or exceptions.


• Take ownership of customer queries and support their effective resolution by working with relevant stakeholders.


• Support eCommerce initiatives and contribute ideas for continuous improvement.


• Develop knowledge of logistics, customer service, and supply chain operations through both practical experience and apprenticeship learning.

Requirements

• A minimum of Level 4 (Grade C or equivalent) or above in both English and Maths.


• A genuine interest in developing a career in customer service, logistics, or supply chain.


• Strong communication skills and confidence when interacting with customers and colleagues.


• A positive attitude and willingness to learn.


• Passion for delivering excellent customer service.


• Well organised and able to work effectively under pressure.


• A strong team player who collaborates well with others.


• Able to manage multiple tasks and priorities.


• Comfortable using technology and willing to learn new systems and processes.

Maersk is a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.