Customer Experience & Commercial Assistant

Southampton City Council; Southampton; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Excellent local government pension

Death in service benefit

Generous holiday 25-31 days

Flexible working options

Family-friendly policies

Training and development

Health and wellbeing support

Veteran-friendly employer

Retail discounts and savings

Discounted memberships at local sports

Sustainable travel benefits

Employee volunteering scheme

Job summary

Southampton City Council's Museums, Art Gallery and Heritage Services is seeking a Commercial Activity and Customer Journey Assistant to keep the vision “Every Interaction is an Opportunity” at the heart of the visitor experience across our venues.

You will support the Commercial Manager and Commercial and Customer Journey Officer to ensure customers receive clear information, timely responses and a smooth journey from initial enquiry through to booking, visit, event or follow-up.

Qualifications

Responsibilities

• Support the Commercial Manager to deliver excellent service across museums, gallery and heritage venues.
• Be first point of contact for online, email and social media enquiries and signpost customers to information.
• Assist bookings, venue hire, weddings, commercial events, learning activity and wider customer enquiries, using booking, EPOS and finance systems.

Job description

Southampton City Council's Museums, Art Gallery and Heritage Services is seeking a Commercial Activity and Customer Journey Assistant to keep the vision “Every Interaction is an Opportunity” at the heart of the visitor experience across our venues.

You will support the Commercial Manager and Commercial and Customer Journey Officer to ensure customers receive clear information, timely responses and a smooth journey from initial enquiry through to booking, visit, event or follow-up.