Customer Experience Co-ordinator Avolites Full-Time Contract

Production Futures Limited; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Production Futures Limited in a NW London office is seeking a highly organized individual to anchor premium client experience, balancing in-person hospitality with global digital communication.

The role involves managing face-to-face interactions, organising studios and demo areas, and remotely liaising with international clients while handling sales data and marketing inquiries. A collaborative mindset and strong communication are essential to support the team.

Qualifications

• Strong communication and multitasking skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook).
• A collaborative mindset, ready to jump in and support others to achieve core objectives.

Responsibilities

• Managing face-to-face interactions with visitors and guests.
• Organising our studio, training room, and demo areas.
• Remotely liaising with international clients.
• Managing sales data, marketing inquiries, and Avolites Academy bookings.

Skills

Communication

Multitasking

Team collaboration

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

We are looking for a highly organised and proactive team member to anchor our premium client experience.

In this extremely varied, primarily NW London office-based role, you will balance in-person hospitality with global digital communication.

Your daily responsibilities will include:

• Managing face-to-face interactions with visitors and guests.
• Organising our studio, training room, and demo areas.
• Remotely liaising with international clients.
• Managing sales data, marketing inquiries, and Avolites Academy bookings.

Our ideal customer-focused candidate is a flexible self-starter who can work independently and collaborate seamlessly with the wider team. We are looking for:

• Strong communication and multitasking skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook).
• A collaborative mindset, ready to jump in and support others to achieve core objectives.

Our consoles have been backstage at some of the biggest gigs, performances, and events of the last 50 years. Our combined lighting and media solutions have revolutionized on-stage visual control. We are always looking for new people to bring their passion, creativity, and talent as we explore the next wave of innovation.