Customer Experience Champion - Store Ops

Tapi Carpets & Floors Limited; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25% colleague discount

Salary sacrifice pension

Perks platform

Employee Assistance Programme

Birthday day off

Cycle to work scheme

Job summary

Tapi Carpets & Floors Limited in Beckton, London is seeking a store-based customer service professional to join our team and help create a standout shopping experience.

You will handle a range of administrative tasks, assist customers with orders and after-sales questions, and support colleagues to greet customers as they enter the store. A proactive, organized approach is essential, with a focus on service and accuracy.

Responsibilities

• Controlling all administrative activities across the store.
• Work together with your store team to "wow" our customers at every turn.
• Support Store colleagues to meet and greet customers as they enter the store.
• Provide top notch customer service, helping customers with their order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
• Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
• Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
• Maintain control of company cash and daily banking.
• Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
• Undertake stock takes and audits on a weekly basis.
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.

Job description

Tapi Carpets & Floors Limited in Beckton, London is seeking a store-based customer service professional to join our team and help create a standout shopping experience.

You will handle a range of administrative tasks, assist customers with orders and after-sales questions, and support colleagues to greet customers as they enter the store. A proactive, organized approach is essential, with a focus on service and accuracy.