Customer Experience Assistant — Flexible Hours

John Lewis & Partners; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Job summary

John Lewis & Partners in Glasgow is seeking a Customer Assistant to deliver outstanding in-store service and maintain high shop standards. You will engage customers, use product knowledge to drive sales, and support stock, displays and cleanliness to enhance the shopping experience.

This role emphasizes putting the customer first, working flexibly across the shop, and contributing to a friendly, town-centre shopping environment.

Qualifications

• Basic IT literacy and confident communicator are essential.
• Experience in customer-facing roles is welcome but not required; training provided.
• Merchandising or product displays experience is a plus but not required.

Responsibilities

• Deliver engaging customer service at every stage of the journey.
• Use product knowledge and training to support sales and store profitability.
• Put customers at the heart of service and resolve queries effectively.
• Work flexibly across the shop to support till, stock, prices, and tidying tasks.
• Identify improvements and propose practical solutions.
• Help protect profits with accurate stock counts.

Skills

IT literacy

Communication

Job description

John Lewis & Partners in Glasgow is seeking a Customer Assistant to deliver outstanding in-store service and maintain high shop standards. You will engage customers, use product knowledge to drive sales, and support stock, displays and cleanliness to enhance the shopping experience.

This role emphasizes putting the customer first, working flexibly across the shop, and contributing to a friendly, town-centre shopping environment.