Customer Experience Consultant

APM Terminals; Felixstowe; On-site; GBP 32,000 - 46,000; Full time

Job summary

Maersk in Felixstowe is seeking a Customer Experience Consultant to enhance the end-to-end customer journey, coordinating planning and operations in a fast-paced logistics environment. You will manage customer enquiries, liaise with transport partners and internal teams, interpret operational data, and ensure timely delivery while maintaining service excellence.

The role offers exposure to global customers, opportunities for development, and a collaborative team culture.

Qualifications

• Experience in a customer service or customer-facing role.
• Experience within logistics, transport, haulage, supply chain, or planning is advantageous but not essential.
• Experience managing customer enquiries or escalations is desirable.
• Strong attention to detail and the ability to work accurately with operational data.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Confidence working with data to support planning and operational decision-making.

Responsibilities

• Deliver an exceptional customer experience by managing customer enquiries and supporting the end-to-end planning process.
• Coordinate daily transport and planning activities, responding effectively to last-minute operational changes and customer requirements.
• Build and maintain strong relationships with customers, transport providers, and internal stakeholders.
• Participate in customer calls and act as a key point of contact for operational discussions.
• Interpret and analyse operational data to support planning decisions and ensure service delivery.
• Maintain accurate planning information and demonstrate a high level of attention to detail.
• Work collaboratively with multiple internal teams to resolve issues and deliver customer-focused solutions.
• Prioritise competing tasks effectively in a fast-paced, time-sensitive environment.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Customer service experience

Data interpretation

Stakeholder management

Excel

Tools

Microsoft Office

Excel

Job description

Customer Experience Consultant At Maersk, we are simplifying global trade by connecting and simplifying our customers' supply chains.

We are looking for a Customer Experience Consultant to join our team in Felixstowe, where you will play a key role in delivering an outstanding customer experience while supporting operational planning activities in a fast-paced logistics environment. Working closely with customers, transport partners, and internal teams, you will manage time-critical activities, interpret operational data, and ensure effective coordination to deliver the best possible outcomes for our customers.

What We Offer

An exciting opportunity in a fast-paced and internationally expanding logistics environment.

The opportunity to work with a collaborative team of engaged professionals with diverse backgrounds.

Ongoing learning and development opportunities within a global organization.

Key Responsibilities

• Deliver an exceptional customer experience by managing customer enquiries and supporting the end-to-end planning process.
• Coordinate daily transport and planning activities, responding effectively to last-minute operational changes and customer requirements.
• Build and maintain strong relationships with customers, transport providers, and internal stakeholders.
• Participate in customer calls and act as a key point of contact for operational discussions.
• Interpret and analyse operational data to support planning decisions and ensure service delivery.
• Maintain accurate planning information and demonstrate a high level of attention to detail.
• Work collaboratively with multiple internal teams to resolve issues and deliver customer-focused solutions.
• Prioritise competing tasks effectively in a fast-paced, time-sensitive environment.
• Identify opportunities to improve processes and enhance the customer experience.

This Is How You Reach Your Goal

Customer-focused with a passion for delivering excellent service.

Comfortable communicating confidently with customers over the phone and through other communication channels.

Strong organisational and prioritisation skills with the ability to manage multiple tasks simultaneously.

Ability to remain calm and make sound decisions under pressure.

Highly adaptable and comfortable working in a dynamic operational environment.

Strong analytical skills with the ability to interpret data and use it to support planning activities.

Proactive, solution-oriented, and able to work independently while collaborating effectively across teams.

Excellent communication and stakeholder management skills.

Your Profile

You enjoy working in a customer-facing environment where no two days are the same. You thrive in a fast-paced setting, are comfortable managing changing priorities, and enjoy building strong relationships with customers and colleagues alike.

Ideally, you will have:

• Experience in a customer service or customer-facing role.
• Experience within logistics, transport, haulage, supply chain, or planning is advantageous but not essential.
• Experience managing customer enquiries or escalations is desirable.
• Strong attention to detail and the ability to work accurately with operational data.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Confidence working with data to support planning and operational decision-making.
• The ability to communicate professionally with customers and internal stakeholders at all levels.

If you're passionate about delivering exceptional customer experiences, enjoy solving operational challenges, and are looking to build your career with a global leader in integrated logistics, we'd love to hear from you.

#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.