Customer Experience Advisor

Aristocracy London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a luxury menswear brand, where you can become a vital part of a growing team. As a Customer Experience Advisor, you will engage with customers, ensuring they receive a personalized experience in a sophisticated showroom setting. Your role will involve assisting clients through various channels, managing orders, and maintaining stock while adhering to company policies. This full-time position offers a dynamic work environment where your passion for menswear and commitment to exceptional service will shine. Join a brand that values talent and individuality, and grow with us as we expand our horizons.

Benefits

22 days annual leave plus 6 days in lieu of bank holidays

Extra day off for your birthday

Internal and external training

Staff discount for friends and family

Financial incentive for off-peak holidays

Qualifications

• Proficient in managing digital tasks and excellent communication skills.
• Experience in luxury retail, especially menswear, is preferred.

Responsibilities

• Assist customers via phone, email, or web chat and welcome them to the showroom.
• Manage orders, returns, and liaise with courier services for timely dispatch.

Skills

IT skills

Communication skills

Attention to detail

Multitasking

Understanding of EDI

Experience in luxury retail

Education

Right to work in the UK

Tools

Web applications

MS Office applications

Job description

Aristocracy London is a luxury menswear brand that creates limited edition suits for the modern gentleman. Our customers are dreamers, doers, thinkers, and leaders, and we set ourselves high standards in our approach to our products, our interactions, and the environment we live in.

Our brand is growing fast with new showrooms and exciting plans for the months to come. We want our team to remain close-knit as we expand, and we’re looking for people who share our values and want to develop their talents and grow with the company.

Job Purpose:

We’re looking for a Customer Experience Advisor for our luxury showroom in South Kensington. Your passion for suits will shine through your day-to-day work, and you’ll be adept at undertaking operational tasks and interacting with our customers, offering them a unique personalised experience.

In this role you will:

1. Provide assistance to customers via telephone, email, or web chat
2. Welcome customers to the showroom, which operates by appointment only
3. Process in-store and online orders, returns, and exchanges
4. Liaise with the courier services to ensure orders are dispatched in a timely manner
5. Manage stock and respond to customer reviews
6. Provide a holistic customer service, including deciding when to escalate queries as well as implementing company policy and retail law

This is a full-time, 5-days-a-week role, which will include weekends.

Your Profile:

1. Excellent IT skills, as the role involves managing digital tasks (Web and MS Office applications)
2. Excellent communication skills and an understanding of EDI
3. Excellent command of the English language
4. Experience in luxury retail, preferably menswear
5. Multitasking, attention to detail, and accuracy are key
6. Right to work in the UK

Your Benefits:

1. 22 days annual leave plus 6 days in lieu of bank holidays
2. An extra day off for your birthday
3. Internal and external training
4. Staff discount, which can be shared with friends and family
5. Financial incentive for off-peak holidays

People unleash their full potential when they’re free to be themselves. We believe in equal opportunities and we recruit solely based on skills and experience.