Customer Experience & Admin Coordinator

The Best Connection; Bewdley; On-site; GBP 1,445,000 - 2,057,000; Full time

Benefits offered by this job

Full training

Career development

Free on-site parking

Online payslips

Weekly pay

Pension contribution

Job summary

The Best Connection are looking for a Customer Service Administrator for a company that manufactures and installs high-quality garden buildings across the UK. The role would involve supporting customers throughout their journey, handling administration tasks, and assisting the sales and operations teams.

Bewdley, Worcestershire role pays £12.71 per hour with a 09:00 – 15:00 Monday to Friday schedule. The position offers full training, ongoing support, and opportunities to develop within a

Qualifications

• Experience in a customer service or administrative role.
• Excellent telephone and email communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to manage multiple tasks and work effectively in a busy environment.
• GCSEs (or equivalent) in English and Maths preferred.

Responsibilities

• Handling customer enquiries via telephone, email and online channels.
• Providing excellent customer service to customers and agents throughout the order process.
• Processing customer documentation, order acknowledgements and delivery notifications.
• Supporting after-sales enquiries and resolving customer issues professionally.
• Distributing customer sketches and obtaining approvals before production.
• Assisting with bespoke quotation requests.
• Carrying out general office administration, including filing, scanning and document management.
• Managing incoming and outgoing post.
• Coordinating the distribution of brochures, marketing materials and point-of-sale items.
• Booking accommodation and travel arrangements for installation teams when required.
• Updating internal systems and maintaining accurate customer records.
• Working closely with sales, production and installation teams to ensure a smooth customer experience.

Skills

Customer service

Administrative experience

Telephone communication

Email communication

Organisational skills

Multitasking

Attention to detail

GCSE English & Maths

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

The Best Connection are looking for a Customer Service Administrator for a company that manufactures and installs high-quality garden buildings across the UK. The role would involve supporting customers throughout their journey, handling administration tasks, and assisting the sales and operations teams.

Bewdley, Worcestershire role pays £12.71 per hour with a 09:00 – 15:00 Monday to Friday schedule. The position offers full training, ongoing support, and opportunities to develop within a