Customer Executive

The Hain Celestial Group; Clitheroe; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Hain Celestial Group in the UK is seeking a Customer Executive to support the Hot Eat Desserts commercial team. You will assist with promotional administration, new product launches, customer finance, and in-store analysis to drive growth.

You will work closely with the Customer Controller and cross-functional partners to manage JBPs, forecast performance, and deliver insightful reports that help optimise sales, margins and customer partnerships across the business.

Qualifications

• Degree-level education preferred.
• Experience with UK grocery retailers in a customer-facing commercial role.
• Sales experience within FMCG.
• Experience supporting or managing Joint Business Plans (JBPs).
• Experience with branded and retailer own-label products is desirable.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and attention to detail.

Responsibilities

• Support the Customer Controller in delivering promotional administration, new product launches, customer finance administration, in-store analysis and commercial projects.
• Assisting with the management of customer accounts to achieve agreed sales, volume, profit, distribution and NPD objectives.
• Developing and delivering annual Joint Business Plans (JBPs), monitoring performance and updating plans throughout the year.
• Producing sales forecasts, reports and commercial analysis to identify trends and opportunities to improve performance.
• Implementing customer promotional programmes within agreed commercial and marketing guidelines.
• Supporting annual customer agreements, cost price increases (CPIs), debt management and project delivery.
• Building strong working relationships with internal and external stakeholders to ensure excellent customer service.

Skills

Excellent communication

Relationship-building

Data-driven decision making

Attention to detail

Multi-tasking

Strategic thinking

Education

Degree-level education

Tools

Microsoft Excel

PowerPoint

Job description

Location

Home‑based with regular travel to our Clitheroe, Lancashire factory, customer sites, and Hain locations.

Overview

We’re looking for a driven and ambitious Customer Executive to join our Hot Eat Desserts commercial team. Reporting to the Customer Controller – Hot Eat Desserts, you will support the continued growth of one of our exciting own‑label categories.

What You’ll Be Doing

• Supporting the Customer Controller in delivering “Brilliant Basics” across promotional administration, new product launches, customer finance administration, in‑store analysis and commercial projects.
• Assisting with the management of customer accounts to achieve agreed sales, volume, profit, distribution and NPD objectives.
• Developing and delivering annual Joint Business Plans (JBPs), monitoring performance and updating plans throughout the year.
• Producing sales forecasts, reports and commercial analysis to identify trends and opportunities to improve performance.
• Implementing customer promotional programmes within agreed commercial and marketing guidelines.
• Supporting annual customer agreements, cost price increases (CPIs), debt management and project delivery.
• Building strong working relationships with internal and external stakeholders to ensure excellent customer service.

Working Across the Business

• Category – analyse market data and create compelling customer presentations.
• Marketing & NPD – support successful product launches.
• Supply Chain & Logistics – ensure continuity of supply and manage customer requirements.
• Commercial Finance – manage customer spend, invoice approvals and budget compliance.
• Technical, Operations and Manufacturing – collaborate to deliver outstanding service and execution.

What We’re Looking For

Commercially minded, organised and thrives in a fast‑paced environment. Enjoy building relationships, solving problems and using data to make informed decisions.

Essential Skills & Experience

• Degree‑level education preferred.
• Experience working with UK grocery retailers in a customer‑facing commercial role.
• Sales experience, ideally within FMCG.
• Experience supporting or managing Joint Business Plans (JBPs).
• Experience with branded and retailer own‑label products is desirable.
• Excellent communication and relationship‑building skills.
• Strong commercial awareness and attention to detail.
• Confident use of Microsoft Excel and PowerPoint.
• Results‑focused with a proactive approach to learning and continuous improvement.
• Comfortable managing multiple priorities and working cross‑functionally.

About the Role

• Support sales value, volume and delivered gross margin performance.
• Manage customer spend within agreed budgets.
• Approve customer invoices in line with agreed processes.
• Support promotional planning and execution.
• Produce weekly and monthly customer performance reports.
• Monitor customer and competitor activity, sharing insights with the wider business.

Travel Requirements

• Frequent travel to our Hot Eat Desserts manufacturing site in Clitheroe, Lancashire.
• Travel to customer head offices across the UK.
• Occasional visits to other Hain Celestial UK locations.
• Occasional overnight stays may be required.

Why Join Hain Celestial

At Hain Celestial, we’re passionate about creating great food and building lasting partnerships with our customers. You will join a collaborative business where your ideas are valued, your development is supported, and you have the opportunity to make a real commercial impact.

Benefits

Not Specified