FMCG Customer Growth & Planning Specialist

The Hain Celestial Group; Clitheroe; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Hain Celestial Group in the UK is seeking a Customer Executive to support the Hot Eat Desserts commercial team. You will assist with promotional administration, new product launches, customer finance, and in-store analysis to drive growth.

You will work closely with the Customer Controller and cross-functional partners to manage JBPs, forecast performance, and deliver insightful reports that help optimise sales, margins and customer partnerships across the business.

Qualifications

• Degree-level education preferred.
• Experience with UK grocery retailers in a customer-facing commercial role.
• Sales experience within FMCG.
• Experience supporting or managing Joint Business Plans (JBPs).
• Experience with branded and retailer own-label products is desirable.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and attention to detail.

Responsibilities

• Support the Customer Controller in delivering promotional administration, new product launches, customer finance administration, in-store analysis and commercial projects.
• Assisting with the management of customer accounts to achieve agreed sales, volume, profit, distribution and NPD objectives.
• Developing and delivering annual Joint Business Plans (JBPs), monitoring performance and updating plans throughout the year.
• Producing sales forecasts, reports and commercial analysis to identify trends and opportunities to improve performance.
• Implementing customer promotional programmes within agreed commercial and marketing guidelines.
• Supporting annual customer agreements, cost price increases (CPIs), debt management and project delivery.
• Building strong working relationships with internal and external stakeholders to ensure excellent customer service.

Skills

Excellent communication

Relationship-building

Data-driven decision making

Attention to detail

Multi-tasking

Strategic thinking

Education

Degree-level education

Tools

Microsoft Excel

PowerPoint

Job description

The Hain Celestial Group in the UK is seeking a Customer Executive to support the Hot Eat Desserts commercial team. You will assist with promotional administration, new product launches, customer finance, and in-store analysis to drive growth.

You will work closely with the Customer Controller and cross-functional partners to manage JBPs, forecast performance, and deliver insightful reports that help optimise sales, margins and customer partnerships across the business.