Customer Engineer

NCR Ltd.; Lincoln; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company vehicle (personal use)

Fuel card

BIK mileage policy

Job summary

NCR Atleos is seeking a Customer Engineer to diagnose faults and repair or replace ATM modules on-site, and to install, maintain and repair equipment in an assigned territory.

The role involves extensive travel, heavy lifting, and front-line customer interaction. A full UK manual driving licence is required. Training is provided and a company vehicle with fuel card is available for personal use.

Qualifications

• Experience in break/fix, IT, computer or mechanical repair.
• Strong local geographical knowledge.
• Valid Full UK manual driving license.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory/region.
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements.
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods.

Skills

Fault diagnosis

On-site repair

Customer facing

Problem solving

Independent work

Travel required

Windows OS

Mechanical/electrical aptitude

Hardware/software basics

Driving license

PIA license desirable

Job description

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
  Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don't hold one, it will be provided
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure, Previous Field Based experience
  Join a Global Leader in Financial Technology - Become a Customer Engineer at NCR Atleos!