Customer Engagement Specialist

TN United Kingdom; Nelson; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a dynamic individual for a customer-facing role that emphasizes exceptional service and sales excellence. This position offers the opportunity to develop your skills through ongoing coaching while working towards ambitious sales targets. You will engage with clients, manage a sales pipeline, and contribute to a team-oriented environment. With a focus on professional growth and a supportive atmosphere, this role is perfect for those eager to learn and succeed in a fast-paced setting. Join a company recognized as the UK's No.1 Telecoms provider and enjoy a range of benefits designed to enhance your work-life balance.

Benefits

Professional Development

Eye Care Vouchers

Discounted Medicash Membership

Birthday Off

Salary Pension Scheme

Exclusive Product Offers

Qualifications

• Previous telesales or telemarketing experience is advantageous.
• Excellent verbal and written communication skills are essential.
• Ability to develop trusting relationships with clients.

Responsibilities

• Make outgoing customer calls and identify sales opportunities.
• Create and manage a sales pipeline effectively.
• Work towards set targets, KPIs, and objectives.

Skills

Telesales Experience

Communication Skills

Team Player

Target Driven

Self-Motivated

Job description

The job description is generally well-structured but can be improved for clarity and formatting consistency. Minor adjustments include removing redundant tags, ensuring consistent use of HTML tags, and enhancing readability. Here is the refined version:

Location:

Nelson, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

466abbf68a86

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Description

This role is a busy, customer-facing position delivering exceptional service and consistently meeting sales targets. You will receive ongoing coaching and feedback to develop your sales skills.

Salary: £23,809.50 rising to £25,000 per annum following probation + uncapped commission (realistic OTC of £800 per month)
Location: Nelson
Working Hours: Monday to Friday – 08:30/09:00 – 17:00/17:30 (37.5 hours)

• Make outgoing customer calls; identify opportunities to sell products through customer visits.
• Understand clients’ business communication requirements.
• Create and manage a sales pipeline.
• Book an agreed number of appointments per day.
• Report on sales opportunities.
• Proactively upskill and self-learn.
• Work towards set targets, KPIs, goals, and objectives.
• Schedule and complete all tasks within specified timescales, ensuring all systems are fully updated.
• Collect Key Decision Maker contacts.
• Gather contract end date information.
• Obtain additional information to maximize customer contact details.

Qualifications:

• Previous proven telesales, telemarketing, or commercial experience is advantageous.
• Industry experience is preferred but not essential, as training will be provided.
• Target & KPI driven.
• Excellent verbal and written communication skills.
• Ability to develop trusting relationships.
• Fast thinking and self-motivated.
• Resilient, strong-willed, enthusiastic, and eager to learn.
• Ability to work under pressure.
• Strong team player.

Additional Information:

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in, the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted the UK's No.1 Telecoms company in 2023.

Here are some benefits we offer:

• Professional development to help you achieve your personal goals.
• Eye care vouchers and discounted Medicash membership.
• Access to discounts and savings at over 1,200 retailers.
• An additional day off on your birthday or if you're getting married.
• Auto-enrollment into a salary pension scheme following probation.
• Access to exclusive offers on Daisy products.