Customer Engagement Manager

Adria Solutions Ltd; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a Customer Engagement Manager with expertise in the housing sector. This dynamic role focuses on managing customer relationships, identifying new business opportunities, and ensuring satisfaction through effective communication and account management. The position offers the flexibility of remote work with occasional site visits, making it ideal for those who thrive in a flexible environment. Join a forward-thinking company that values career development and offers opportunities for growth while making a significant impact in customer engagement.

Benefits

Remote / Flexible working

Career and Development opportunities

Qualifications

• Experience in customer engagement within the housing sector.
• Strong account management and communication skills.

Responsibilities

• Manage customer accounts and gather feedback regularly.
• Conduct product demonstrations and support tender processes.

Skills

Excellent communication skills

Strong documentation skills

Commercial awareness

Account management experience

Time management skills

Tools

ActiveH software

Microsoft JIRA

Confluence

Job description

Customer Engagement Manager

We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.

Responsibilities:

• Manage designated customer accounts, scheduling regular meetings and gathering feedback.
• Conduct product demonstrations and support the tender process.
• Coordinate contract renewals and invoicing.
• Liaise with various departments to ensure timely processes.
• Engage with customers to provide trials and gather feedback.

Skills Required:

• Excellent communication skills (written and verbal)
• Strong documentation skills
• Commercial awareness and product knowledge
• Account management experience
• Time management skills

Desirable Skills:

• ActiveH software experience
• Proficiency in Microsoft JIRA and Confluence
• Bid management and technical writing experience
• Sales and marketing skills

General:

• Mainly remote work with occasional office and site visits.
• Attendance at team meetings and industry events as required.

Benefits:

• Remote / Flexible working
• Career and Development opportunities

Interested? Please Click Apply Now! Customer Engagement Manager