Customer Engagement Manager

deliverance.ai; Greater London; Hybrid; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Competitive salary

Zusammenfassung

Deliverance AI is seeking a Senior Customer Engagement Manager to own customer success across our Forward-Deployed Engineering team. You will scope high-value workflows, run the engagement, and stay involved until production and audit trails are complete.

You will coordinate with CIOs and CISOs, turning delivered outcomes into expansion, in a hybrid setup with offices in London and Dublin. This is a high-visibility role on a platform used by regulated enterprises.

Qualifikationen

• Experience owning complex enterprise delivery or customer success in a technical product or platform context.
• Fluency in regulated-enterprise constraints, governance, audit, security sign-off.
• Bias to ship and willingness to work with a customer until production.
• Strong executive communication and ability to say no to low-value work.

Aufgaben

• Own the engagement plan for each customer from production-readiness to live, governed workflows.
• Translate business goals into a prioritised workflow roadmap with measurable ROI per workflow.
• Coordinate the embedded FDE pod (engineering + applied AI) against customer milestones and regulator constraints.
• Be the trusted advisor to CIO, CISO and business owners; drive expansion after outcomes are delivered.

Kenntnisse

Enterprise delivery

Governance & audit

Executive communication

Customer success

Jobbeschreibung

Deliverance AI is the Enterprise Agentic Operating System, the agentic control plane that sits above an enterprise's data and model planes, where agents are orchestrated, governed, and made accountable to the board. The platform ships with 100+ pre-built agents and 150+ skills, deploys across five modes (hyperscale, neocloud, sovereign, on-premise, and air-gapped), and bundles a forward-deployed engineering team into every subscription. We are UK-founded and built for the regulated enterprise: trust enforced at runtime, ROI measured per workflow, and value delivered in weeks, not years.

About the role

As a Customer Engagement Manager, you are the single point of accountability for a customer's success on Deliverance. You scope the highest-value workflows, run the forward-deployed engagement, and stay embedded until the outcome is in production and documented in the audit trail.

This is a Senior role on our Forward-Deployed Engineering team, London · Dublin · Hybrid.

What you'll do

• Own the engagement plan for each customer, from the production-readiness assessment through to live, governed workflows.
• Translate business goals into a prioritised workflow roadmap with clear, measurable ROI per workflow.
• Coordinate the embedded FDE pod (engineering + applied AI) against customer milestones and regulator constraints.
• Be the trusted advisor to CIO, CISO and business owners; turn delivered outcomes into expansion.

What we're looking for

• Experience owning complex enterprise delivery or customer success in a technical product or platform context.
• Fluency in regulated-enterprise constraints, governance, audit, security sign-off.
• A bias to ship and the willingness to sit with a customer until the workflow is in production.
• Strong executive communication and the instinct to say no to low-value work.

How we work

We run on five operating values: trusted at runtime, proof over pitch, speed with control, customer-embedded, and earned reliability. We are not a research lab or a slide deck, we ship software that the board, the CISO, and the auditor all sign off on, and we are measured on whether they did.

What we offer

• Market-leading cash compensation, benchmarked to top-tier London and Dublin markets.
• Hybrid working, with an expectation of around one day a week in the office.