Customer Development Specialist

Aaron Wallis Sales Recruitment; Chasetown; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Free on-site parking

Career progression

Comprehensive training

Job summary

Aaron Wallis Sales Recruitment is helping a well-established UK furniture supplier recruit a Customer Development Specialist to drive growth across schools, nurseries, and offices. This office-based, five-days-a-week role offers real career progression and full training on products and systems.

You will manage a warm portfolio of existing customers, call recent buyers to upsell, and work with managers to tailor solutions, while handling pricing and CRM records.

Qualifications

• At least 1 year of phone-based sales exposure.
• Strong relationship-building skills and warm phone manner.
• Basic numeracy and familiarity with Excel; training provided on systems.
• Full driving licence and own vehicle; access to site is limited by public transport.

Responsibilities

• Manage a busy portfolio of existing customers to maximise results.
• Call recent buyers to explore upsell, cross-sell and product opportunities.
• Conduct consultative conversations with managers to tailor solutions.
• Handle pricing, VAT, and margin calculations and maintain CRM records.
• Revive dormant accounts and deepen relationships with current customers.

Skills

Phone sales

Relationship building

Excel basics

CRM experience

Tools

CRM software

Job description

Fancy joining a business that's genuinely going places, and being part of the family, not just a number on a spreadsheet? My client is thriving, well-established furniture business supplying schools, nurseries, early years settings and offices right across the UK. They have grown to £12 million turnover and is expanding by around 20% every single year, but they have kept their team small and tight-knit at just 23 people. That means when you win, everyone knows about it, and your work actually matters.

They are now looking for a Customer Development Specialist to join and help drive that growth even further.

Details:

• Office based role - 5 days a week - Monday - Friday
• Real career progression in a business that's growing fast
• A genuine family feel, some of the team have been there 5–8 years and aren't going anywhere
• Warm leads only, no cold calling, ever
• Free on-site parking
• Full training on the products and systems

The role

This is warm, consultative phone sales, not cold calling. Every lead is an existing customer who's already bought from the website, so your job is to build the relationship, spot the next opportunity and grow the account.

Day to day, you'll be:

• Managing a busy portfolio of existing customers, prioritising your time to get the best results
• Calling recent buyers to explore upsell, cross-sell and product-awareness opportunities
• Running friendly, consultative conversations with managers and decision-makers, understanding what they need and matching it to the right solution
• Handling pricing, VAT and margin calculations, and keeping your records sharp on our CRM
• Reviving dormant accounts and deepening relationships with the customers you look after

Requirements

• At least 1 year of phone-based sales or customer development experience
• A confident, warm phone manner and a natural relationship-builder
• Comfortable with basic numeracy and Excel (They will train you on their systems)
• A full driving licence and your own vehicle, public transport links to their site are limited