Customer Development Manager

STARK Building Materials UK; Luton; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company car or car allowance

Pension plan

Life Assurance

WorkPerks discounts

AvivaDigicare+

Salary sacrifice options

Employee Discounts

Refer a Friend

Wellbeing centre

Job summary

STARK Building Materials UK in Luton is seeking a Customer Development Manager to act as the external sales professional, supporting your account portfolio, managing estimates and orders. You will be the key contact across branches, building relationships, identifying opportunities and helping drive sales growth.

This role requires experience in sales/account management or customer support, strong communication skills, and a UK driving licence.

Qualifications

• Experience in sales, account management or customer support.
• Commercial and pricing awareness of margins, rebates, delivery charges and credit processes.
• Clear, professional communicator across phone, email and in-person; builds relationships at all levels.
• Project coordination, prioritisation and multitasking skills.
• Organisational skills with ability to manage your own diary.
• Full UK Driving Licence.
• Experience in builders’ merchant, supplier or construction-related role desirable.

Responsibilities

• Manage and grow your account portfolio.
• Develop trusted relationships with customers and improve profitability.
• Be proactive, responsive and visible with regular site visits and check-ins.
• Work with the branch to prioritise orders, ensure accuracy and align to site delivery requirements.
• Support customers with onboarding of their new account and ongoing spend.
• Understand customer needs and expand relationships with proposed solutions.

Skills

Sales experience

Account management

Customer support

Pricing awareness

Communication

Relationship building

Project coordination

Organisational skills

Driving licence

Job description

Jewson, a leading building materials distributor, is on the hunt for a Customer Development Manager who’s passionate about great service as we are.

Location: Luton and surrounding areas

Hours: 7:00am - 16:30pm or 07:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Job Purpose:

To act as an external sales professional, offering day-to-daysalessupport foryour accountportfolio, managing estimates, orders,projects.

Acting as the key contact forcustomers, this role works across the Branch network to ensureorders are managed, while building strong relationships,identifyingnewopportunities and actively supporting the growth of sales.

Key Responsibilities:

• Manage and growyour account portfolio.

• Develop trusted relationships with customersandimprove profitability.

• Be proactive, responsive, and visible, including regular site visits and customer check-ins.

• Work closely with branch to ensure customer orders areprioritised,accurate, and aligned to site schedules and specific delivery requirements.

• Support customers with theon-boardingof their new account, ensuringthat they start and continue to spend.

• Acquirea thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs.

Experience Required:

• Experience within a sales, accountmanagementor customer support role.

• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.

• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches,suppliersand regional supportteams.

• Project coordination,prioritisationand multitasking skills.

• Organisationalskills withabilityto manage your own diary.

• Full UK Drivinglicence.

• Experiencewithin builders’ merchant, supplier, or construction-related roleis desirable.

What’sin it for you?

• Company car or car allowance.

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks– A platform home to hundreds of all yourfavouritehigh street and online discounts via the provider Reward Gateway

• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre viaWorkPerks

Why STARK?

We’reproud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers.We’rea friendly and collaborative team, passionate about what we do and committed to doing it well.

Ifyou’reready to take your career to the next level and join a team thatis dedicated to providinggreat service, we want to hear from you.

What’snext…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer anyinitialquestions you have.

Where a role isadvertised asfull-time, we are open to discussing part-time and job share options during the application process. If yourequireadditionalsupport as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.