Customer Development Manager

STARK Group; Luton; Vor Ort; GBP 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Company car/allowance

Pension

Life assurance

WorkPerks discounts

Digital GP service

Salary sacrifice options

Employee discounts

Refer a Friend

Wellbeing centre

Zusammenfassung

STARK Group, via Stark Building Materials UK, is recruiting a Customer Development Manager in Luton to support day-to-day sales for an account portfolio, manage estimates and orders, and build strong customer relationships.

You will visit sites, work with branches to prioritise orders, and spot growth opportunities with a strong focus on profitability and customer onboarding.

Qualifikationen

• Experience in sales/account management or customer support.
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels.

Aufgaben

• Manage and grow your account portfolio.
• Develop trusted relationships with customers and improve profitability.
• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Work closely with branch to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
• Support customers with the on-boarding of their new account, ensuring that they start and continue to spend.
• Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs.

Kenntnisse

Account management

Sales

Customer service

Relationship building

Communication

Time management

Driving licence

Construction industry

Jobbeschreibung

Jewson,a leading building materials distributor, is on the hunt for aCustomer Development Manager who'sas passionate about great service as we are.

Location: Luton and surrounding areas

Hours: 7:00am - 16:30pm or 07:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Job Purpose:

To act as an external sales professional, offering day-to-daysalessupport foryour accountportfolio, managing estimates, orders,projects.

Acting as the key contact forcustomers, this role works across the Branch network to ensureorders are managed, while building strong relationships,identifyingnewopportunities and actively supporting the growth of sales.

Key Responsibilities:

• Manage and growyour account portfolio.
• Develop trusted relationships with customersandimprove profitability.
• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Work closely with branch to ensure customer orders areprioritised,accurate, and aligned to site schedules and specific delivery requirements.
• Support customers with theon-boardingof their new account, ensuring that they start and continue to spend.
• Acquirea thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs.

Experience Required:

• Experience within a sales, accountmanagementor customer support role.
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches,suppliersand regional supportteams.
• Project coordination,prioritisationand multitasking skills.
• Organisationalskills withabilityto manage your own diary.
• Full UK Drivinglicence.
• Experiencewithin builders’ merchant, supplier, or construction-related roleis desirable.

What’sin it for you?

• Company car or car allowance.
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks– A platform home to hundreds of all yourfavouritehigh street and online discounts via the provider Reward Gateway
• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre viaWorkPerks

Why STARK?

We'reproud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers.We'rea friendly and collaborative team, passionate about what we do and committed to doing it well.

What'snext…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role isadvertised asfull-time, we are open to discussing part-time and job share options during the application process. If you require additionalsupport as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.