Customer Delivery Manager

Computacenter AG & Co. oHG; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global IT services provider is seeking a Customer Delivery Manager to ensure seamless service and enhance operational efficiency. The ideal candidate has a customer-focused approach, ITIL certification, and experience in managing IT services. This role involves leading delivery teams, promoting collaboration, and ensuring customer satisfaction while overseeing financial performance.

Qualifications

• Experience managing live services.
• Ability to align IT services with business outcomes.
• Proven leadership in team and stakeholder management.

Responsibilities

• Ensure seamless service delivery to customers.
• Oversee financial performance of service delivery.
• Implement improvements to enhance service quality.

Skills

Customer-focused

Commercial awareness

Communication skills

Problem-solving

Leadership

Education

ITIL Foundation certification or higher

Job description

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Customer Delivery Manager

Location: UK - Mobile England, UK - London, UK - Reading, UK - Hatfield, UK - Nottingham, UK - Birmingham, UK - Manchester, UK - Milton Keynes | Job-ID: 214941 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

At Computacenter, we deliver IT services that matter — for people, businesses, and society. As a Customer Delivery Manager (In-life), you’ll be at the heart of that mission, making sure our customers experience the full value of what we do every day.You’ll be joining a collaborative, high-performing delivery team that takes pride in accountability, partnership, and long-term client success. Whether you’re leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible.

What you'll do

• As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer — ensuring seamless service, continuous improvement, and measurable value
• Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements
• Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency
• Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value
• Oversee financial performance, from accurate forecasting to cost control — ensuring services remain commercially sound
• Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust
• Lead, motivate, and manage delivery teams (both direct and virtual), while supporting capability development and engagement
• Align with the broader account strategy, ensuring Computacenter delivers as one unified team

What you’ll need

• We’re looking for a delivery leader who’s customer-obsessed, commercially astute, and thrives on making a tangible difference
• Experience managing live services with an ITIL Foundation (or higher) certification
• You understand how IT services drive business outcomes — and how to align delivery with customer goals
• Whether presenting performance insights or rallying a virtual team, you communicate with clarity and confidence
• You're a role model — inclusive, supportive, and able to bring out the best in others
• You're eager to get to the root of challenges, solve problems, and find new ways to add value
• You work across boundaries, silos, and partners with a “One Team” mindset
• You take accountability seriously, with a clear eye on customer satisfaction, financial health, and continual improvement

If you're looking for a role where you can lead with purpose, drive meaningful change, and be part of a supportive team that values growth — we’d love to hear from you.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.