Customer Delivery Hub Driver, Trainee Technician

John Lewis & Partners; Southampton; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading retail company seeks a Customer Delivery Hub Driver, Trainee Technician in Southampton. This permanent full-time role involves a 3-month trainee program, where you'll learn to deliver and install products for customers while maintaining high standards of customer service. Ideal candidates have a C1 license and customer-facing experience. After training, your salary will increase, rewarding your commitment to service excellence.

Qualifications

• Must hold a UK B-Category manual driving license with no more than 6 points.
• Experience in customer service is essential.
• Interest and understanding in installation technology are valued.

Responsibilities

• Participate in a 90-day trainee program to become fully qualified as a Technician.
• Assist in loading and delivering goods to customers' homes.
• Install products like televisions and appliances, ensuring great customer service.

Skills

Customer Service

Verbal Communication

Technology Understanding

Education

C1 Driving Licence

Experience in Customer-facing Role

Job description

Customer Delivery Hub Driver, Trainee Technician

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About The Role

As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

About The Role

As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18-years or older to work in this role.

At a glance:

Roles Available: Customer Delivery Hub, Driver Trainee

Position: Permanent

Location: South Central CDH (Southampton)

Salary: Please note the expected starting rates for a Customer Delivery Hub Driver Trainee, Technician will be £31,020 (Annual).

Due to the nature of these roles, we require all applicants to be over 18 to apply.

Driver Trainee to Technician, Key Responsibilities:

As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
• Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.
  
  

Upon completion of both C1 acquisition and Technician training by meeting all relevant criteria of the programme, your salary will increase to £34,353 (Annual). It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/experience You'll Need

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Have great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology and an interest in installation.
  
  

Desirable Skills/experience You May Have

• Prior experience in installation and customer delivery services.
  
  

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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