Customer Delivery Hub Driver, Technician

John Lewis & Partners; Southampton; On-site; GBP 35,000; Full time

Job summary

Join John Lewis & Partners as a Technician Specialist, where you'll deliver exceptional customer service while installing products in homes. You'll also mentor your colleagues, ensuring the team maintains the high standards John Lewis is known for. This role requires a manual driving license and experience with installation work, and offers a starting salary of £34,353 per annum.

Qualifications

• Previous experience in installation work is desired.
• Ability to handle physical demands, including delivering large items.
• Experience driving a 7.5-tonne vehicle.

Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Coach and develop delivery colleagues.
• Install products efficiently and demonstrate their use to customers.

Skills

Excellent verbal communication skills

Customer-facing experience

Good understanding of technology

Education

Manual C1 UK driving license

DCPC and Tachograph Card

Job description

About the role

As one of our Technician Specialists, you'll have the opportunity to bring our distinctive John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery team. You will also coach and develop other delivery drivers in home installations and customer service, acting as a role model for the excellent service John Lewis is known for.

Note: You must be 18 or older to work in this role.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Coach, develop, and assess your delivery colleagues, sharing your knowledge to help them perform at their best.
• Assist in loading your vehicle with deliveries alongside the warehouse team.
• Respect customers' homes and handle unexpected situations to find the best solutions.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills and Experience

• Previous experience in installation work, with training provided to enhance your skills.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent verbal communication skills.
• Ability to handle physical demands, including delivering large items.
• Good understanding of technology.

Starting salary: £34,353 per annum.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world and are focused on retail excellence, innovation, and diversification.

As Partners, we share ownership and responsibility for our success, working together with kindness and respect. We embrace diversity and create an environment where everyone can thrive.

Important Notes

Some roles require pre-employment checks, including DBS and financial probity checks. We encourage prompt application as vacancies may close early due to high demand.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss your preferences with the hiring manager during the interview process.