Customer Delivery Hub, Driver Installer

John Lewis Partnership; Southampton; On-site; GBP 32,000 - 37,000; Full time

Job summary

Join John Lewis Partnership as an Installation Specialist, where you will deliver exceptional service while installing furniture and appliances. Your role requires strong communication skills and physical capability to ensure customer satisfaction. Enjoy a competitive salary and the chance to be part of a leading employee-owned business in the UK.

Qualifications

• Previous experience of installation required.
• Manual C1 UK driving licence (maximum 6 points).
• DCPC and Tachograph Card required.

Responsibilities

• Install products efficiently and assist customers with technology.
• Being an ambassador for the John Lewis brand.
• Maintain a safe working environment.

Skills

Great verbal communication skills

Ability to cope with physical requirements

Good understanding of technology

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

Your day will start at the delivery hub you are based at before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating respect and courtesy for the customer's home and handling unexpected situations to find the best solution for your customers.
• Installing products efficiently and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Maintaining a safe working environment.

Essential skills/experience you'll need

Previous experience of installation is required for this role, and we'll assist in topping up your knowledge with our installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points)
• DCPC (Drivers Qualification Card) and Tachograph Card
• Previous experience driving a 7.5-tonne vehicle
• Previous experience in a customer-facing role
• Great verbal communication skills both over the phone and face to face
• Ability to cope with the physical requirements of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses)
• Good understanding of technology

Desirable skills/experience you may have

• Installation and disconnection of white goods
• TV installation
• Assembly of flat pack furniture

The expected starting salary for a Customer Delivery Hub Driver Installer is £32,149 per annum.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are committed to price, quality, and service excellence in John Lewis and passionate about serving food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We contribute to our success, work together through good and challenging times, and treat everyone with kindness and respect.

We own making the Partnership a place where everyone belongs, embracing differences, and creating an environment to thrive. We aim to grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. You’ll be informed about this during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks are carried out by a registered third-party body, and financial probity checks may also be required.

We recommend applying early, as vacancies may close if we receive a high number of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences during your interview.