Customer Delivery Hub, Driver Installer

John Lewis plc; Bristol; On-site; GBP 29,500 - 41,100; Full time

Job summary

John Lewis plc is seeking an Installation Specialist based at one of our Customer Delivery Hubs. You will join a two-person delivery crew to bring the John Lewis service to customers’ doors and install items such as furniture, kitchen appliances, sound systems and TV sets, ensuring demonstrations after installation.

You'll plan routes from the hub, deliver on schedule and load deliveries with the warehouse team.

Qualifications

• Previous installation experience; support provided through installer accreditation.
• Manual C1 UK driving licence (maximum 6 points).
• DCPC or Driver Qualification Card by day one.
• Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills (phone and in person).
• Good understanding of technology.

Responsibilities

• Start at the delivery hub and plan routes, delivering on schedule.
• Be an ambassador for the John Lewis brand with excellent customer service.
• Load the day’s deliveries with the warehouse team.
• Respect customers’ homes and handle unexpected situations to solve problems for customers.
• Install products efficiently and demonstrate operation after installation.
• Stay up to date with new products and technologies to perform at your best.
• Maintain a safe working environment. Note: role involves heavy lifting and delivering large items (e.g., sofas, white goods, sports equipment, furniture, beds, mattresses).

Skills

Installation experience

C1 driving licence

DQC / Tachograph

Tachograph Card

7.5t vehicle experience

Customer-facing

Verbal communication

Technology understanding

Job description

Overview

ABOUT THE ROLE: As one of our Installation Specialists based in one of our Customer Delivery Hubs, you\'ll bring the John Lewis service to customers\' doors and install products (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Time worked between 18:00–22:00 attracts an Evening Premium of £3.25 per hour; 22:00–06:00 attracts a Night Premium of £4.25 per hour. Applicants must be 18 years or older.

Responsibilities

• Start at the delivery hub and plan routes, delivering on schedule.
• Be an ambassador for the John Lewis brand with excellent customer service.
• Load the day\'s deliveries with the warehouse team.
• Respect customers\' homes and handle unexpected situations to solve problems for customers.
• Install products efficiently and demonstrate operation after installation.
• Stay up to date with new products and technologies to perform at your best.
• Maintain a safe working environment. Note: role involves heavy lifting and delivering large items (e.g., sofas, white goods, sports equipment, furniture, beds, mattresses).

Essential skills / experience

• Previous installation experience; support provided through our installer accreditation.
• Manual C1 UK driving licence (maximum 6 points).
• DCPC or Driver Qualification Card by day one.
• Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills (phone and in person).
• Good understanding of technology.

Desirable skills / experience

• Installation and disconnection of white goods.
• TV installation.
• Assembly of flat-pack furniture.

Contract, hours and location

• Closing Date: 15 July 2026.
• Pay: £29,500.00 – £41,100.00 per year.
• Contract Type: Permanent.
• Hours: 41 hours per week, 4 days on a 5-week rota: Monday to Saturday 06:00–17:00.
• Job Level: Partnership Level 9.
• Location: Avonmouth Customer Delivery Hub, Packgate Road, Avonmouth, Gloucestershire, BS11 0FD.

About the Partnership

We\u2019re the largest employee-owned business in the UK and home of John Lewis and Waitrose. Partners share in ownership, rewards, and success. We value kindness, respect, and thriving together. We support flexible working where possible.

Compliance & Vetting

Some roles may require pre-employment vetting, which may include DBS checks. If required, you\'ll be informed and provided with information about vetting during the recruitment process. DBS checks will be carried out by a third-party body; financial probity checks may also be required. Vacancies can close early if there is high interest. Our aim is to support good work-life balance and flexible working where possible; discuss any flexible arrangements with the hiring manager during interview.