Customer Delivery Drivers, 7.5T

John Lewis & Partners; Glasgow; On-site; GBP 26,000 - 29,000; Full time

Job summary

Join a forward-thinking company as an Installation Specialist and be part of a dedicated team delivering and installing products right at customers' doors. This role offers a unique opportunity to provide exceptional service while handling a variety of products, from furniture to kitchen appliances. You'll gain valuable experience through structured trainee programs, ensuring you become a fully qualified installer. With a commitment to innovation and employee ownership, this role promises a supportive environment where your contributions are valued. If you're passionate about customer service and technology, this is the perfect opportunity for you.

Qualifications

• Must have a manual driving license with no more than 6 points.
• Strong communication skills are essential for customer interaction.

Responsibilities

• Assist in loading and delivering products to customers' homes.
• Install products and demonstrate their use to customers.

Skills

UK B-Category manual driving license

Excellent verbal communication skills

Interest in technology and installation

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors, installing products they love into their homes such as furniture, kitchen appliances, sound systems, and TV sets, as part of a two-person delivery crew. Apply today for our Driving roles available at Lister Street!

At a glance:

• Roles Available: Customer Delivery Hub Driver - Driver Trainee & Installer Trainee
• Position: Permanent
• Location: Lister Street CDH (Glasgow)
• Salary: Starting rates for a Customer Delivery Hub, Driver Trainee will be £26,700 (Annual) & Installer Trainee will be £29,000 (Annual)

Note: All applicants must be over 18 due to role requirements.

Driver Trainee Responsibilities

Complete the 12-month Customer Delivery Driver Trainee program to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.

• Be an ambassador for the John Lewis brand with excellent customer service.
• Assist in loading your vehicle with daily deliveries, collaborating with the warehouse team.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their operation to customers.
• Stay updated with new products and technologies.
• Maintain a safe working environment.

This role involves heavy lifting, delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills for Driver Trainee

• UK B-Category manual driving license with no more than 6 points.
• Excellent verbal communication skills both over the phone and face-to-face.
• Interest in technology and installation.

Desirable Skills

• Experience in installation and customer delivery driving.

Driver Installer Trainee Responsibilities

Complete the 3-month Customer Delivery Installer Trainee program to become a fully qualified installer.

• Prioritize excellent customer service.
• Load your delivery vehicle with the warehouse team.
• Respect customers' homes and handle unforeseen issues.
• Install products efficiently and demonstrate their use.
• Keep up-to-date with new products and technologies.
• Maintain a safe working environment.

This role also involves heavy lifting of large items.

Essential Skills for Installer Trainee

• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills.
• Good understanding of technology.

Desirable Skills

• Experience with white goods installation/disconnection.
• TV installation experience.
• Assembly of flat-pack furniture.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world, focusing on retail excellence, innovation, and diversification. As Partners, we share ownership, responsibility, and success, fostering an inclusive environment where everyone can thrive.

Additional Notes

Some roles may require pre-employment checks, including DBS and financial probity checks. We encourage prompt application as vacancies may close early. We support flexible working arrangements; discuss options with the hiring manager during your interview.