Customer Delivery Driver Trainee, Installer

John Lewis Partnership; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Job summary

John Lewis Partnership is seeking Installation Specialists to deliver and install products at customers' homes as part of a two-person crew. You will start at the delivery hub, then travel on a route to install items such as furniture, white goods, and TVs, often handling heavy loads.

Role involves loading and unloading with the warehouse team, maintaining a high standard of customer service, and staying up to date with product knowledge.

Qualifications

• Previous installation experience is required for this role.
• UK B-Category driving licence with no more than 6 points.
• Experience in a customer-facing role and good verbal communication skills.
• Good understanding of technology.

Responsibilities

• Be an ambassador for the John Lewis brand with excellent customer service.
• Load up the vehicle with deliveries alongside the warehouse team.
• Install products efficiently and demonstrate how they work to customers.
• Demonstrate and explain product use after installation.
• Maintain a safe working environment and handle unexpected situations gracefully.
• Keep up to date with new products and technologies to perform at your best.

Skills

Customer service

Verbal communication

Technology understanding

Heavy lifting

Education

Installer accreditation

Job description

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 3.5-tonne vehicle., Your day will see you start at the delivery hub where you are based before heading out on a route.

Your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.

Other required skills and experience include:

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

41 hours per week - working 06:00 - 17:00 - 4 days a week covering Mon-Sat, with a 4 week rota pattern.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.