Customer Delivery Driver Technician

John Lewis Partnership; West of England; On-site; GBP 28,000 - 36,000; Full time

Job summary

John Lewis Partnership is seeking Technician Specialists to install products in customers' homes as part of a two-person delivery crew in a 7.5-tonne vehicle. The role includes coaching fellow drivers and delivering exceptional service while managing heavy items.

You'll start at the delivery hub, load and deliver large items, and ensure safety and customer satisfaction. A driver-focused, customer-first mindset is essential for success in this role.

Qualifications

• Manual C1 UK driving licence with max 6 points.
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by day one.
• Tachograph Card required.
• Experience driving a 7.5-tonne vehicle.
• Previous customer-facing work experience is essential.
• Excellent verbal communication skills, in person and on the phone.
• Good understanding of technology and devices.

Responsibilities

• Start from the delivery hub and follow a route to customer homes.
• Be an ambassador for the John Lewis brand with outstanding service.
• Coach and develop fellow delivery drivers on home installations and service.
• Assist in loading the lorry with deliveries with the warehouse team.
• Respect customers' homes and handle issues to find the best solutions.
• Install products efficiently and demonstrate usage on completion.
• Stay up-to-date with new products and technologies to perform well.
• Maintain a safe working environment at all times.

Skills

Manual C1 UK driving licence

DCPC / Drivers Qualification Card

Tachograph Card

7.5-tonne vehicle experience

Customer-facing experience

Verbal communication

Technology understanding

Job description

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Required skills and experience

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Full time work (41 hours) across four days, on a five week rota, to include early starts, late finishes, evenings and weekends between the hours of 06:00 - 17:00.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.