3.5T Customer Delivery Driver Trainee, Installer

John Lewis Partnership; Liverpool; On-site; GBP 30,000 - 41,000; Part time

Job summary

John Lewis Partnership in Liverpool is seeking an Installation Specialist to bring our service directly to customers’ doors, delivering and installing large items with a two-person crew.

The role includes a 41-hour week, 4 days, starting at 06:00, and a pay range of £29,500 to £41,100 per year with Evening and Night Premiums. Requires heavy lifting and a valid UK B-Category licence.

Qualifications

• Previous installation experience is required for this role.
• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Excellent verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Start at the delivery hub and head out on a route.
• Be an ambassador for the John Lewis brand with great customer service.
• Load up your lorry with the day’s deliveries alongside the warehouse team.
• Install products efficiently and demonstrate how they work after installation.
• Handle unexpected situations to find the best solution for customers.
• Keep up to date with new products and technologies to perform at your best.
• Maintain a safe working environment.

Skills

UK B-Category license

Customer-facing experience

Verbal communication

Technology understanding

Job description

ABOUT THE ROLE

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 3.5-tonne vehicle.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route.

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you’ll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

Closing Date

September 10, 2026

Pay

£29,500.00 - £41,100.00 Annual

Contract Type

Temporary

Hours of Work

41 hours per week - working 06:00 - 17:00 - 4 days a week covering Mon-Sat, with a 4 week rota pattern

Job Level

Partnership Level 9

Where You’ll Be Working

Speke Customer Delivery Hub (John Lewis & Partners), Delf Lane, Liverpool, Lancashire, L24 9HH

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.