Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; United Kingdom; On-site; GBP 14,000 - 16,000; Part time

Job summary

Marldon - Bedford Place Hostels is seeking a Customer Delivery Driver in the United Kingdom. In this role, you will deliver quality Waitrose produce to customers while providing exceptional service. You'll also assist in shop tasks when needed.

The ideal candidate will possess a valid UK driving licence and excellent customer service skills. The position offers varied part-time hours, a pay rate of £14.31 per hour, and a permanent contract.

Qualifications

• Must be 18 years or older to work in this role.
• Able to cope with the physical requirements like lifting crates.

Responsibilities

• Load and prepare van for deliveries ensuring all orders are complete.
• Perform vehicle safety checks on the van.
• Provide great customer service while on the road.

Skills

Customer service skills

Time-management skills

IT literate

Education

Full valid B-Category UK manual driving licence

Job description

ABOUT THE ROLE

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers.

When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature you need to be 18‑years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shop‑keeping tasks.

Essential skills/experience you’ll need

• Full valid B‑Category UK manual driving licence with no more than six points.
• Great customer service skills.
• Time‑management skills.
• Able to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
• Comfortable working independently with the ability to be self‑motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.

Closing Date: June 17, 2026

Pay: £14.31 Hourly

Contract Type: Permanent

Hours of Work: Varied hours of part‑time work (Friday and Saturday) to include late finishes, evenings and weekends between the hours of 14:15 and 22:15.

Job Level: Partnership Level 10

Where You’ll Be Working: Swaffam (Waitrose & Partners), Castleacre Road, Swaffham, Norfolk, PE37 7HT